Key Operations Manager

As an Operations Key Manager your essential job functions include:

Leadership: (40%)

• Lead and inspire a team of key service professionals to ensure a customer-centric mindset and adherence to service standards.

• Monitor and evaluate team performance, providing constructive feedback and implementing strategies for continuous improvement.

• Drive a culture of excellence in service delivery to meet and exceed customer expectations.

• Address customer concerns and implement corrective actions as needed.

• Implement training programs to enhance the skills and knowledge of the service team, fostering a culture of continuous learning.

• Lead and supports implementation of Key strategy initiatives with National Key Ops team.

• Participate in R&D projects to enhance DW's technical capabilities.

• Create a positive, productive working environment consistent with Dent Wizard's Core Values.

• Identify value-added customer solutions.

Operational Efficiency: (30%)

• Optimize service processes and workflows to enhance efficiency without compromising quality, ensuring timely service delivery.

• Effectively manage resources, including personnel, equipment, and supplies, to achieve optimal service delivery.

• Maintain open and effective communication channels within the team and collaborate with other departments to ensure seamless operations.

• Establish and enforce quality standards to guarantee consistency and excellence in service offerings.

• Responsible for budget adherence, cost control, and identifying opportunities for cost-saving measures.

• Stay informed about industry trends, customer preferences, and competitor activities to make informed decisions for strategic planning.

Sales and Business Development: (10%)

• Partner with Sales to capitalize on large scale opportunities within the market.

• Build and solidify relationships with key customers and network to initiate relationships with prospective customers.

• Drive results through sales and negotiation, creating win-win solutions for the customer and Dent Wizard.

Administration: (10%)

• Direct inventory process via cycle counts and physical inventories.

• Continuously evaluate and identify supply cost control measures, including inventory control best practices within the key line of business.

• Support new employee orientation and customer relationships to provide a positive onboarding experience.

• Ensure knowledge of pricing for all services at assigned customer locations and ensure concerns are escalated to the AOM.

Operations Coordination: (10%)

• Coordinate with Division team to ensure DW is meeting/exceeding customer SLAs for cycle time.

• Serve as subject matter expert to support technician development and address/solve issues as they arise.

• Promote communication with customers to maintain open lines of communication ensuring all operational objectives are met.

• Ensure adequate coverage for vacations, as well as emergency/unplanned assignments on an as needed basis.

Other Duties as Assigned

Competencies Required

• Key Technical Knowledge

• Coach Key Technicians

• Results Orientation

• Creativity

• Initiative

• Apply Knowledge

Position Requirements

• 5+ years of proven leadership/influence experience in a mobile environment where employees are dispersed geographically

• Ability to manage, forecast and coordinate key tech resources to maintain key production.

• Proficient in key duplication/key cloning process and programming

• Full knowledge of key types and key parts

• Ability to manage through conflict resolution with customer operations manager

• Demonstrated organizational skills with the ability to manage multiple projects simultaneously

• Up to 70% travel throughout assigned Division may be required

Physical Job Requirements

• Continuous viewing and data input into a computer.

• Ability to lift up to 40 lbs. occasionally.

• Frequent walking, standing, lifting, bending, squatting.

The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting base salary is expected to be between $82,000 and $110,000 annually. The total compensation package may also include commission or bonus. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).