Key Holder (Part-Time)/Shift Supervisor

Vitamin Shoppe Industries Inc Duluth , MN 55805

Posted 2 weeks ago

Overview

hey! we see you a bright, talented, caring person that wants a retail career with MORE but "more what" exactly??

more caringa community whose sole mission is to help our customers with health & well being

more impactknowing everyday YOU made a difference in someone's life

more learningwe want you to learn so we pay for knowledge. the more you learn, the more you earn!

we are on the lookout for someone special to fill the MOST important role in our company, our Health Enthusiasts. Health Enthusiasts carry out the Vitamin Shoppes mission every single day in our stores, to support our customers on their personal journeys to better health.

the MUST haves
1- a knowledge seeker with a can do attitude, and a big heart
2- not be afraid of a little register action & product sampling
3- share our passion for healthy living
4- care for our customers so they will leave our store, not only with a full bag but, also feeling they took a positive step on their journeys of health and wellness.

our part of the deal
1- a healthy discount on our amazing products
2- the opportunity to advance within our great company
3- commitment to investing in your learning
4- continual feedback to help you learn and grow

Well, what are you waiting for? If you think you have the chops to be a Health Enthusiast at The Vitamin Shoppe we want to hear from you!

Job Summary:

The Key Holder position is responsible for providing an outstanding Branded Customer Experience (customer service) to customers while performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. The Key Holder performs operational duties to run the retail store that includes opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues. The Key Holder represents the Vitamin Shoppe brand to our customers. Key Holders must be courteous, efficient, and able to hand sell to customers so that their needs and expectations are met or exceeded. This position supports the environment of health and wellness that the Vitamin Shoppe represents.

Responsibilities

  • Establish, model, and reinforce the Branded Customer Experience (customer service) and hand selling technique. Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time. Coach and direct staff regarding model service, selling, and customer engagement behaviors.

  • Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.

  • Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity.

  • Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.

  • Lead and participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.

  • Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and health enthusiasts.

  • Oversee and perform regular maintenance; clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team.

  • Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, shocking shelves, pricing merchandise, cleaning fixtures and displaying product.

  • Assist the management team in the implementation of merchandising, promotional and operational standards. Perform category maintenance by rotating products according to the company's product rotation policy. Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives.

  • Execute all company policies and objectives within the store, ensuring that the VS brand and company is well represented.

  • Lead the store in the absence of the SM / ASM to include opening / closing, customer service and store maintenance (interior and exterior).

  • Operate the cash register and prepare customer transactions and receipts efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, opening and closing procedures and can balance the cash registers at the end of each shift or as scheduled. Adhere to and verifies bank deposit process.

  • Aid the management team in ensuring the Vitamin Shoppe Healthy Awards Club program is consistently promoted and customer information, including email, is captured.

  • Adhere to personal appearance policy.

  • Adhere to assigned work schedule. Promptly clocks in/out and approves weekly timecard.

  • Maintain operational effectiveness of the store by, among other things, remaining compliant with the scheduling guidelines as the business dictates. You must demonstrate flexibility with your availability that supports the needs of the business.

  • Follow management direction in completing other duties as required.

Other Functions:

  • Follow management direction in completing other duties as required.

  • Flexibility to work in another location depending on the company's business needs.

Qualifications

Education/Certification:

High School Diploma or GED or equivalent combination of experience and instruction. Supplement

knowledge or education is preferred, but not required.

Required Knowledge:

Familiar with retail sales, merchandising programs, safety procedures and the competitive environment.

Passion for the health, fitness, and nutrition.

Experience Required:
1-3 years retail experience.

Supervisory experience preferred

Skill and Ability:

Strong interpersonal and public relations skills.

Solid organizational and problem solving skills.

Flexibility to work nights and weekends.

Supervisory experience

Computer skills.INDKEY

#CB


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Store Associate Part Time

Duluth Trading Company

Posted 6 days ago

VIEW JOBS 3/17/2019 12:00:00 AM 2019-06-15T00:00 PURPOSE OF POSITION The Duluth Trading Company Sales Associate, in this guest facing role, delivers the Duluth Brand experience daily. Consistent with that the associate provides thoughtful, engaging and solution based customer service, demonstrates superior product knowledge, enjoys being part of team, supports the overall sales goals and takes pride in maintaining a well merchandised, organized and clean store. What We Offer: * Flexible Hours * Great Store Discounts * Incredible Holiday Hours * Growth Opportunities What You'll Love: * Being a part of an innovation-driven organization that is growing fast, and taking care of business through catalog, web and retail stores. * Working on a team that makes retail workwear for customers who are smart, straight-talking folks who do everything from pounding nails to shoeing horses and pitching bales. * POKING AVERAGE IN THE EYE! What You'll Do: * Develops an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understands the customer is the center of what we do. * Understands how to layer personalized service into each area of interaction from greeting to fitting room to register. * Effectively communicates sales and promotions. * Understands the importance of email capture as part of sales and service and executes to standard. * Responds proactively and is empowered to provide positive resolutions to customer concerns. * Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders. * Assists in receiving, processing and replenishing merchandise. * Maintains merchandising, presentation and display standards. Sales floor is customer ready. * Ensures Company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area. * Accurately and efficiently processes all register transactions. * Adheres to all Company policies, procedures and practices. * Performs any other duties as directed by management. What We're Looking For: * High school diploma or equivalent. * Retail experience preferred but not necessary. * Customer Centric. * Takes pride in a job well done, shows ownership in the store. * Operates with integrity and trust. * Excellent communicator and listener. * Collaborates and functions as part of a team. * Performs other duties as directed. Environmental Factors: * Must be able to stand or walk for up to eight hours a day. * Frequent reaching and bending and twisting – below waist and above shoulders. * Frequently required to use repetitive hand to finger motions and reach with hands and arms. * Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs. * Ability to climb ladders, reach and bend. * Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas. * Use of a computer up to 60 % of the time throughout the day. Who We Are: We are a "no bull" brand that started in 1989 and we provide apparel and other gear for hardworking men and women. Favorites such as our Ballroom® Jeans featuring "crouch without the ouch," Buck Naked™ Underwear and our Longtail T® Shirts that hide "plumber's butt" reflect our attitude. The heart of Duluth Trading's success is creating one-of-a-kind men's and women's clothing, innovative tools and ingenious gadgets while being humorous story tellers. The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a retail, web and catalog apparel company that knows where it's going. The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer. Duluth Trading Company Duluth MN

Key Holder (Part-Time)/Shift Supervisor

Vitamin Shoppe Industries Inc