As a Key Holder, you would be responsible for providing each customer, whether they are a novice or a seasoned rider, with a great customer experience and will be expected to maintain a strong sense of product knowledge by providing customers and team members with in-depth information on product features and benefits. You will assist with and be knowledgeable in all store operations, which includes opening and closing procedures, administering returns/store credit, making sales goals, and dividing tasks amongst Sales Associates.
Your responsibilities will include, not be limited to:
Serves as an essential sales leader for the store and achieving daily sales objectives.
Assisting in the returns, special orders, and day-open and closing procedures.
Educating customers about the world of "Good, Better, and Best" product lines that Cycle Gear has to offer.
Providing the outstanding shopping experience and delivering exceptional customer service.
Maintaining store aesthetic and MAPP by cleaning, stocking, organizing and following merchandising plans.
Exciting opportunities to represent Cycle Gear at Bike Nights and local community outreach and actively work to increase customer traffic through these events.
Staying up-to-date with our brand and product knowledge, company information, sales and company-wide events. Truly becoming a resource to our customer base.