Key Holder

Jo-Ann Fabrics State College , PA 16804

Posted 2 weeks ago

SUMMARY

The Part-Time Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

BRAND AMBASSADOR AND CUSTOMER SERVICE

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs

  • Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location

  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision

  • Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail

  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency

BUSINESS ACUMEN

  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events

  • Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand

  • Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management

  • Works with store management to identify opportunities to drive the business and increase sales/profit

INSPIRATIONAL LEADER

  • Works closely with Store Management to identify key tasks and assists in delegating them to Team Members

  • Follows up to ensure tasks are completed well and in a timely manner

  • May act as MOD to open/close store when no member of store management is present

  • Collaborates with other Team Members or store management on projects in a professional manner

QUALIFICATIONS

  • Must be 18 years or older and have a high school diploma or equivalent

  • 1+ years of supervisory experience in a customer centric environment

  • Available to work a flexible schedule, including days, evenings, weekends and holidays

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Guest Advisor (Sales Associate)

Petco

Posted 3 weeks ago

VIEW JOBS 10/24/2018 12:00:00 AM 2019-01-22T00:00 If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love Purpose Statement Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. Promotes the guest experience journey and a culture that consistently delivers the Petco guest brand experience. Through the lens of our Petco Co-Values, the Guest Experience Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Mentors all store partners in the delivery of GUEST+ engagements to support and drive guest experiences and create Petco Promoters. Ensures the health, welfare and proper care of all live animals. The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on a limited basis as needed. Key Accountabilities The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation. * Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards. * Adheres to Veterinary Protocol for all sick animals. * Acts as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service. * Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services. * Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc. * Maintains job related knowledge and express a passion about animal welfare and display integrity in the work area. * Maintains familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits. * Responds to inquiries politely and professionally regarding products, services and pricing via the telephone. * Informs guests of upcoming adoption events and explain our Think Adoption First philosophy. * Maintains knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest experience. * Maintains familiarity with current store promotions and special services. * Maintains currency of seasonal training activities, such as flea and tick periods, pet summer safety, holiday promotions, etc. when applicable. * Provides quick and courteous service to all customers by utilizing GUEST+ engagements * Ensures Petco operational standards are maintained throughout the store. * Ensures that the store is opened and / or closed as a 'key holder' in accordance with established policies and procedures. * As required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate staffing. * As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through. * On a limited basis may be required to advise the leadership team of any pertinent issues. Supervisory Responsibility As need and while performing as a Leader on Duty will all partners. Provide guidance and training as needed. Provide input to performance evaluations for all partners as required. Work Environment The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures. Education and Experience Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Two years' experience in providing public information in the animal nutrition, care/wellness/treatment, and knowledge areas is required. Minimum of one year experience in a retail environment is highly preferred. A qualified applicant will be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and a proficiency in computer skills, and perform internet research is also required. Proficiency in the use of the Petco PetNet and have the ability to access product information using the POLARIS system is required. Successful completion of all 4 CAS certification is required. Petco trained in Nutrition is required. Must be PIJAC certified (California only). Have thorough understanding of all aspects of Pet Services. Knowledgeable of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.). Familiarity with the dog training class offerings and the store's dog training schedule. Familiarity with the store's photography and vaccination schedule. Previous Petco experience preferred. Petco State College PA

Key Holder

Jo-Ann Fabrics