Position Title: Support Lead
Reports to: Store Manager
Do you want to work for the coolest brand on the planet? Five Below's where you go to kick-start your career into full gear. We're a Philadelphia-based brand and one of the fastest growing retail chains in the United States with over 500 stores in 31 states. We only sell the coolest, trendiest, high-quality products pre-teens and teens really want, all at $5 and below. And what about our work culture? It's one of the best around filled with high-energy, positivity and motivation. Five Below is like no other brand out there. So, do you want to get in on the hype now? Thought so. Check out the position description below and find out if the Support Lead role is right for you!
What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careersand here is how!
Wow the Customer: Put the customer first and make a difference in people's lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Ability to multi-task
Sales Driver/Goal Oriented
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Assists with Front End Operations
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Assists payroll process and ensures payroll is within budget
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Assists front end and queue merchandising
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Essential Job Functions:
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
High School Graduate or equivalent.
College experience preferred
Minimum 1 year of management experience
Excellent verbal and written communication skills
Ability to multi-task
Ability to maintain composure under pressure
Five Below is an Equal Opportunity Employer
Five Below, Inc.