Key Holder

Francesca's Collections, Inc. Friendswood , TX 77546

Posted 3 months ago

Location: 500 Baybrook Mall Friendswood, Texas 77546

Employee Type: Regular

We offer a creative and friendly environment with plenty of opportunity for advancement.

Overview:

We are on a mission to continually source and attract top talent. Because of this, we are consistently seeking candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for Francesca's, we encourage you to apply today!

At Francesca's, our Key Holders are called Sales Leads. The successful Sales Lead candidate will have a strong emphasis on guest service, products and visual presentation. The Sales Team Lead must be an effective problem solver and possess an entrepreneurial spirit, as they are part of the leadership team. As part of the leadership team, they will lead a group of Team Members who are motivated to provide a superior guest experience to maximize sales through coaching and accountability. In partnership with the Boutique Team Leader and Assistant Team Leader, they are responsible for ensuring that sales goals are achieved by leading brand standards for our guest and our team.

Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends and holidays.

Responsibilities:

Leadership:

  • Assists the team by driving business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, execution of francesca's training programs, and continuous coaching on and off the sales floor

  • Ability to act as a liaison between the Boutique Team Leader, Assistant Boutique Team Leader and the Boutique Team by using effective communication skills

  • Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met

People/Talent:

  • Establishes open, candid and trusting professional relationships with their team members

  • Assists in leading, developing and coaching team members to their fullest potential and prepare them for the next level of responsibility by utilizing company tools

  • Maintains a high degree of personal integrity and inspires team with the same values

Guest Experience:

  • Understands and leads the team in delivering "Our francesca's Promise" with our sales team and for our guests

  • Creates, supports and reinforces a proactive selling culture that focuses on building a confident and competent team in order to build a loyal guest following through clear and positive communication

  • Ability to focus, support and prepare the team to balance our guest experience with necessary operational tasks

Visual Merchandising:

  • Maintains a visually inspiring boutique that is compelling to guest by developing visual decision making skills and effective communication to our visual standards

  • Utilizes, leads and delivers our visual brand standards to present our unique product mix offering

  • Demonstrates a passion for fashion by understanding trends

Operations:

  • Understands, supports and enforces all company policies and procedures in a fair and consistent manner

  • Perform, supports and supervises boutique opening and closing procedures including bank deposits and securing the boutique

  • Protects the physical assets of the boutique by assisting with weekly audits, routine cycle counts and an annual physical inventory

Qualifications:

  • Minimum 1-2 years of experience in a specialty retail store

  • Demonstrates leadership and integrity with experience managing a staff of boutique team members

  • Excellent verbal and written communication skills

  • Strong merchandising and visual skills

  • Excellent organization skills; able to plan and execute tasks efficiently

  • Proactive and creative problem solving ability

  • Flexible and adaptable

  • Ability to multi-task and balance multiple priorities

  • Proficient computer skills in Microsoft Word, Excel and Outlook

  • Ability to work weekends, nights and holidays

Physical Requirements:

  • Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing

  • Must be able to work alone

  • Must be able to lift and carry up to 35 lbs

francesca's is an equal opportunity employer

francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!

External Field


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Key Holder

Hot Topic, Inc.

Posted 11 months ago

VIEW JOBS 5/1/2019 12:00:00 AM 2019-07-30T00:00 We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Key Holder, you'll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You'll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets. WHAT YOU'LL DO * Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills and use of the Force * Step in and step up when needed. You'll provide leadership support and help run the store when your Manager gets pulled away * Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT * Cover the sales floor zone and ensure that assigned areas are up to visual standards. You'll also help in the opening and closing of the store * Work the register; you'll process sales transactions and use your fandom knowledge to drive add on sales. We'll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager * Assist with planogram changes including store map, wall, fixture, & merchandising mix * Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners * While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft. * Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy. * Train and coach new Sales Associates as needed to help them quickly get acclimated to the team * Any other activities as assigned by your Store Leader WHAT YOU'LL NEED * Previous experience working in a retail environment. If you love music and pop culture, you're in the right place! * Superpowers in providing customer service and selling * A High School Diploma or GED equivalent * Avenger like collaboration and communication skills, as well as Captain America-like leadership * The usual retail stuff: able to stand and walk around during scheduled hours, reaching for Merch using a ladder, step stool and pole. You'll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds Hot Topic, Inc. Friendswood TX

Key Holder

Francesca's Collections, Inc.