Key Customer Manager - Amer Region

Job Summary: The Key Customer Manager is responsible for maintaining and enhancing relationships with our most valuable customers.

This role involves understanding customer needs, ensuring successful adoption of our software, and driving customer satisfaction and retention.

The Key Customer Manager will work closely with customers to provide strategic guidance, resolve issues, and identify opportunities for growth and improvement. Job Description:

Position Title: Key Customer Manager Department: Customer Success Reports To:

Director of Customer Success Location: Atlanta, GA WHO WE ARE Are you passionate about marketing, technology, and helping businesses connect with the right people at the right time? ClickDimensions exists to make marketing and revenue technology simple, affordable, and accessible so every company can drive growth through better customer engagement.

We believe that growth creates opportunities for the individuals, companies, and communities we serve. WHAT WE ARE LOOKING FOR It's an exciting time for ClickDimensions as we enter a new chapter of our company's evolution. The opportunity for career growth, genuine personal impact, and being a master of your own professional destiny awaits the right candidate.

If you're hungry for a role and organization that allows you to bring your whole self to work, rewards initiative, and has a bias for action - we may be for you. The Key Customer Manager is responsible for maintaining and enhancing relationships with our most valuable customers.

This role involves understanding customer needs, ensuring successful adoption of our software, and driving customer satisfaction and retention.

The Key Customer Manager will work closely with customers to provide strategic guidance, resolve issues, and identify opportunities for growth and improvement. Key Responsibilities: Relationship Management:

Develop and maintain strong relationships with key customers, serving as their primary point of contact. Customer Success Planning: Create and execute strategic success plans tailored to each key customer's business objectives and needs.

Onboarding and Training: Oversee the onboarding process for new key customers, ensuring a smooth transition and effective use of our software. Issue Resolution:

Proactively identify and resolve customer issues, working closely with internal teams to provide timely and effective solutions. Product Advocacy: Advocate for key customers' needs within the company, influencing product development and enhancements based on customer feedback.

Performance Monitoring: Monitor key customer usage and performance metrics, providing regular reports and insights to customers and internal stakeholders. Renewals and Upsells:

Manage contract renewals and identify opportunities for upselling additional features or services to enhance customer value. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in our products and services.

Customer Engagement: Organize and participate in regular check-ins, business reviews, and strategic meetings with key customers. Collaboration: Work collaboratively with sales, marketing, product, and support teams to ensure a cohesive approach to customer success.

Qualifications: Experience: 2 years of marketing automation experience AND 5 years of experience in customer success, account management, or a related field, preferably in a software or technology company. Education: Bachelor's degree in business, marketing, communications, or a related discipline. Skills: Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.

Proven ability to manage multiple accounts and projects simultaneously. Excellent problem-solving skills and a proactive approach to issue resolution. Strong analytical skills, with the ability to interpret data and provide actionable insights.

Solid understanding of marketing, sales processes, and best practices (or equivalent) Demonstrated ability to meet targets and deadlines while managing multiple priorities. Willingness to travel to mee with key clients as necessary. Attributes: Customer-focused mindset with a passion for delivering exceptional service.

High level of empathy and emotional intelligence. Strong organizational skills and attention to detail. Ability to work independently and as part of a team.

Adaptability and willingness to learn in a fast-paced environment. What We Offer: Competitive salary and benefits package.

Hybrid work, based in Atlanta Georgia. Opportunities for professional growth and development. A collaborative and supportive work environment.

The chance to make a significant impact on the success and satisfaction of our key customers. WHY YOU WANT TO WORK HERE Remote first environment Generous paid time off policy Celebrate your birthday with an added day off Home office monthly stipend Fitness reimbursement Quarterly bonuses Competitive insurance and 401K matching Application Process: To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a fit for this role to [email address]. Worker Type: Regular Number of Openings Available: 1