Key Accounts Senior Manager

Amgen Inc. Jacksonville , FL 32277

Posted 5 days ago

Career CategorySalesJob Description


Territory: 14001 - Miami, Fl

The Oncology Key Account Manager will report into KAM Director. Their primary responsibility is to assess and diagnose the current business environment in each key account in relation to Amgen Oncology products and plan actions for success in these accounts.

The ideal candidate will be able to work internally through the matrix team, and externally with customers to develop strong relationships for Amgen to support portfolio performance and brand strategies at multiple touch points and levels within complex partner organizations.

Role responsibilities:

  • Key account strategic lead

  • Maintains comprehensive account profile / needs assessment / strategic plan

  • Monitors Amgen business performance across portfolio

  • Identifies drivers/barriers and coordinates pull-through initiatives across field teams (Sales Representative, Clinical Oncology Specialist, Field Reimbursement Specialist, Regional Marketing Manager)

  • Provides actionable field intelligence and recommendations to Amgen home office

  • Coordinates Amgen home office engagement

  • Partners closely with Organize Customer Team Regional Account Executives in shared accounts

  • Amgen oncology contracting point

  • Leads contract delivery, business reviews and performance tracking

  • Identifies and resolves contracting/membership/channel issues

  • Organizes competitive response

  • Provides field insight/recommendations to Pricing/Brand/GPO teams

  • Coordinates with GPO National Account Managers

  • Shapes the environment

  • Executes value/FDAMA 114 tools where appropriate

  • Coordinates with Reimbursement Access Value team to support open access to Amgen portfolio

  • Supports value of innovation

  • Frequent Travel (up to 50% of time)

Basic Qualifications:

Doctorate degree & 2 years of sales experience;


Master's degree & 4 years of sales experience;


Bachelor's degree or & 6 years of sales experience

Preferred Qualifications:

  • 3 or more years of account management and/or public payor experience strongly preferred

  • Advanced degree (e.g. MPH, MBA, PharmD, etc.) 7 or more years of healthcare sales and/or marketing experience or related experience in buying processes and decision making

  • Clinic, hospital, oncology, CRI/dialysis, injectable experience preferred

  • District Management Experience

  • Previous experience with a Payor Organization

  • Reimbursement / managed care experience preferred

  • Local Coverage Determination Processes (LCD) strongly preferred including understanding of the Experience in public payor / agency activities,

  • Knowledge of P&T, PA, PDL and pharmaceutical contracting system is a plus

  • Managed care experience is also highly desirable

  • Functional knowledge of Medicare and Government agencies, as well as a skill set that matches needs to strategic account management in state or federal sector

  • Knowledge of payor systems, billing, coding and reimbursement processes

  • Knowledge of CMS policies and processes

  • Documented ability to work with sales force to resolve payor related issues

  • A solid understanding of the current environment and trends in community oncology practices.

Additional qualifications:

  • Demonstrate leadership ability with a focus on influence, impact and leading without authority.

  • Ability to understand and identify key staff and departments that influence decision-making for biopharmaceutical product utilization within each key account, then maintain and grow relationships with these key decision makers within the accounts

  • Ability to identify and procure appropriate Amgen resources to achieve account objectives.

  • Ability to analyze, interpret and draw insights from clinic economics/financial performance.

  • Ability to successfully navigate through clinic reimbursement.

  • Excellent interpersonal skills, which include networking, influencing, negotiation, presentation and written and verbal communication.

  • Ability to work in a fast-paced environment and handle multiple competing priorities

  • Creative problem-solving skills

  • Ability to take initiative, impart energy and enthusiasm, and work in teams

  • Ability to work independently.

  • Broad range of computer skills

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


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Key Accounts Senior Manager

Amgen Inc.