Key Account Specialist

Overall management and support of assigned customers, ensuring that all aspects
of quality, delivery and financial requirements are met or exceeded.

The Role -

Amphenol Aerospace Operations is seeking a Key Account Specialist to work out
of its state-of-the-art facility in Sidney, NY.

A hybrid work schedule option may be available following an initial training
period.

The key responsibilities of the Key Account Specialist include, but are not
limited to:

Customer Service

Ensure continuous communication with customers on order status and schedules
Owner of the internal and external customer results scorecards
Manages customer LTA's and quotes to generate orders
Manage customer Purchase Orders - accepting or revising to ensure customer
service metrics are achieved
Monitors assigned customers to ensure goals, services, projects are being
accomplished to meet schedule, and performance parameters
Manage SIMS Inventory programs; assuring both customer and Amphenol
contractual commitments are met
The KAS works closely with the internal team to ensure deliverables of
meeting customer needs, including:
Lead/facilitate customer status calls, present findings and serve as
central point of contact for customers
Collaborate with other KAS to create best practices in delivery
approaches and other internal Team Managers to assure delivery and contractual
commitments are met.
Proactively identifying customer needs and challenges that Amphenol can
assist with resolution
Develops overall customer / product plans to ensure successful achievement
of objectives.
Conducts presentations to all business levels including Senior and Executive
Level Management.
Travel to customer sites as required.
Manages and creates dashboard reports, customer contact list and other tools
to better communicate to customer.
Evaluates program risks and develops risk mitigation plans.
Ensure customer satisfaction
Ensure customers adhere to contract payment terms

Customer Triage

Coordinate customer interface on technical problems affecting deliverables
Coordinate internal assistance to customers on engineering, purchasing or
manufacturing issues
Assist with customer activities and issues as they arise in distribution
network and/or subcontract level customers.

Internal Communications

Ensure all Purchase Orders are current and entered into AS400, including all
terms and conditions, customer clauses and product drawings.
Work closely with the appropriate internal departments to mitigate potential
impact to customer deliverables
Provide progress reports to management on key business metrics, customer
satisfaction status and/or areas requiring internal focus

Contract Negotiations

Assure Amphenol and customer conformance to contract terms
Act as a player in contract negotiations, addendums and sales
Communicate and administer annual price increases
Perform internal contract reviews/updates

Sales/Budget

Develop & execute sales strategies with outside sales and DSA's to gain new
business with existing customers
Keep sales management appropriately informed of key customer happenings
Identify opportunities and expand Amphenol service levels in accordance with
organizational growth
Manages and maintains market and internal forecast for company planning
Assist Finance in addressing customer A/R issues

Salary $58,460 - $64,000

Location -

Sidney, NY
30 Minute Drive from Binghamton, NY
20 Minute Drive from Oneonta, NY

The Person -

The key skills and qualities of a Key Account Specialist at Amphenol Aerospace
Operations:

BS/BA degree in technical or business degree, or equivalent experience
Five years of work experience to include project management skills,
excellent interpersonal and communication skills, and experience dealing with
customers in a service oriented environment
Ability to work in a team environment
Ability to present confidently to customers
Strong problem solving skills
Travel to customer sites as required.

The Company -

With manufacturing sites in Sidney, NY, Mesa, AZ, Nogales, MX, and a Design
Center in Pasadena, CA, Amphenol Aerospace Operations has been a leader in
designing and manufacturing electrical components for the aviation and
commercial airplane industry for over 85 years.

Focusing on serving the needs of advanced and challenging market segments, we
pride ourselves on our consistent ability to innovate and provide the markets
with new creative solutions.

Working at Amphenol means you are recognized and valued for your contributions
because we believe that our human capital is the most valuable asset we have. We
support and encourage career development for all employees and have ample
opportunities for advancement.

We pride ourselves for being customer-centric, accountable, reliable, and
enthusiastic in all that we do. These values are ingrained in each of us and
contribute to a culture of teamwork and meaningful work.

Amphenol offers a competitive wage and benefits. The candidate must be able to
legally work in the United States; we are unable to provide
sponsorship. Position requires candidate to be a U.S. person as defined in
ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8
U.S.C. 1101(a) (20).

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, marital status, sex, sexual orientation, gender identity
or expression, national origin, age, protected veteran status or disability
status. We aim to create an inclusive working environment where all employees
are respected and treated equally.

Amphenol - Making History, Designing the Future