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Key Account Manager, Warranties

Expired Job

Bell Helicopter Fort Worth , TX 76102

Posted 5 months ago

We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA's first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.

Key Account Manager, Warranties

This Key Account Manager is an individual contributor responsible for the day-to-day management of Commercial Customer Advantage Plan warranty customers for new and used helicopters. Function as the Commercial Customer Advantage Plan Program Lead for customer contracts. Maintains the relationship with key Commercial Customer Advantage Plan (CAP) customers.

Major Responsibilities include:

  • Adjudicate CAP claims - approve or deny. Issue new or recondition parts.

  • Issue RMAs for return parts to Bell.

  • Engage with Bell cross functional teams: Customer Support Engineering, Produce Support Engineering, Customer Support Facilities, BH Piney Flats & Able Engineering to resolve claim.

  • Coordinate activities with Accounts Receivable, Inventory Management, FTW Logistics Center (CDC), Supply Centers, Programs, etc. to get parts to customers.

  • Engage with Bell suppliers on behalf of customers to resolve issues.

  • Provide "pro active support" to CAP customer needs by anticipating customer requirements and address those requirements voluntarily.

  • Encourage and facilitate the provision of customer forecasts and coordinate those forecasts internal to Bell.

  • Serve as focal point into Bell for CAP customer.

  • Focus on relationship building, intelligence gathering, as well as identifying/supporting CAP customer accounts.

  • Interface with service sites, Commercial Regional Managers and customers to define customer requirements.

Educational Requirements:

  • 4 Year Degree in Business/Engineering or related field or equivalent experience.

Position Requirements:

  • At least 5 years Aerospace experience or similar industry

  • Strong customer service and focus: a passion for providing World Class Customer Support. Creates trusts relationships with customers.

  • Demonstrated ability to effectively interface at all levels of the customer chain of command.

  • Ability to anticipate and skillfully manage through challenges.

  • Strong communication skills

  • Proven Negotiation skills.

  • Strong analytical skills, highly detail oriented

  • Self-motivated and results driven

  • Excellent analytical skills

  • Ability to multi-task and manage projects.

  • Problem solver

  • Demonstrates Leadership skills

  • Must be able to work autonomously and with a team.

  • Working knowledge of SAP (ECC & CRM), VISTA, Qlikview.

  • Working proficiency with Microsoft Office Suite (MS Excel, Outlook, Word)

Preferred Experience and Certifications:

  • A & P License.

  • Textron Six Sigma GB, BB or MBB Certification.

  • Familiarity with Bell's current commercial customer base.

Don't miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight.


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Key Account Manager, Warranties

Expired Job

Bell Helicopter