Key Account Manager - Miami, FL

Key Account Manager

Mami, FL

Join our vibrant team as a Key Account Manager, where your proactive approach and passion for results will shine! In this role, you'll be the driving force behind nurturing client relationships, ensuring their satisfaction, and spearheading strategies for growth.

Ready to make a real impact? Join us as we embark on an exciting journey of growth and success! Apply now and be a part of something extraordinary.

Here's what your day-to-day will look like:

• Proactive Engagement: Take the lead in reaching out to our valued clients, fostering strong connections, and enhancing their experience through proactive communication and process enhancements.

• Client Relationship: Become the cornerstone of our client relationships, ensuring their happiness, loyalty, and long-term retention through personalized service and effective issue resolution.

• Technical Troubleshooter: Be the first point of contact for technical inquiries, providing swift resolutions and escalating complex issues when needed to ensure our clients' operations run seamlessly.

• Performance Powerhouse: Dive into client account data to uncover insights, trends, and growth opportunities. Through regular performance reviews, you'll collaborate with clients to develop strategies for mutual success.

• Retention Maestro: Craft and implement retention strategies that minimize churn and maximize client lifetime value, ensuring our clients remain delighted with our services.

• Team Player Extraordinaire: Collaborate seamlessly with sales, marketing, and support teams, sharing insights and driving cohesive strategies to exceed client expectations.

• Insightful Reporting: Prepare and deliver comprehensive reports on account performance, client feedback, and retention metrics to guide strategic decisions.

What You Bring to the Table:

• A Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.

• Proven experience in account management, sales, technical support, or a similar role.

• Experience with SaaS products ideal

• Stellar interpersonal, communication, and technical skills.

• Sharp analytical mind with top-notch problem-solving abilities.

• Ability to juggle multiple accounts with ease.

• Proficiency in CRM software, technical troubleshooting, and Microsoft Office Suite.

What You'll Receive:

• We place a high value on maintaining a healthy work-life balance

• Take your PTO when it works for you as you are granted it all every January 1st and don't have to accrue it - we trust you to use it when you need it!

• Never work your Birthday. Our gift is a paid day off for you to celebrate you!

• Enjoy 8 holidays AND the week between Christmas and New Year's off.

• We have an amazing and vibrant office in Miami

• Our team is hybrid, working remotely Monday and Friday and in office Tuesday, Wednesday, and Thursday.

• We pick up the cost of parking next door - or if you commute via train, we'll cover some of those costs!

• State-of-the-art gym in the building

• Great snacks and beverages - coffee, tea, multiple types of water, and more!

• Electric sit/stand desks and dual monitors for every desk.

• You'll be eligible for Medical, Dental, Vision, and Life insurance along with a 4% match in our 401(k) program!

• We are passionate about volunteering and providing you 4 days a year to help out in your community and as a company!

• We want to see you grow! We provide access to online training, live courses, and additional funds for you to spend how you want - courses, seminars, certifications, etc - You determine how you want to learn and we'll pick up the cost.

• We are a close-knit team and value relationships. We carve out time to get to know one another.

About Our Crew

Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.

Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.

If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!

#LI-Hybrid