Key Account Manager I

At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit www.modine.com.

Position Description

You will support Modine relationships with designated customers and assists in formulation of annual and long-term business plans for company.

Key Responsibilities

• Prepare and submit customer quotations for new programs, and for changes/updates to existing programs (such as may be required based on design changes, market updates, currency adjustment, etc.).

• Utilize the Global Quote Response System (GQRS) for all quoting activity and complete post-quote assessments in GQRS to support management tracking of business wins/losses, and reasons why.

• Initiate program PMP activity including kick-off Gate 0 process upon receipt of customer RFQ and oversee new projects through Gate 1 review.

• Maintain customer pricing, on a quarterly or semi-annual basis. This includes metal-pass thru, year over year cost downs and tariff agreements

• Actively interface with customer portals to respond to RFQ's and required pricing actions

• Support product line rationalization efforts to align current offerings with company future portfolio outlook

• Support product line transfers and coordinate with colleagues to set up the customer

• Support price realization activities aimed at bringing product pricing in line with target profitability levels. Such activities may pertain to serial production models and/or new and legacy service product

• Assist Credit Department through direct customer contact to bring resolution to outstanding payment issues in effort to improve DSO.

• Obtain customer input to be used as guidance for the annual 5 year sales plan. Feed volume, pricing, and capital spending input into these annual and long-term plans.

• Communicate customer expectations to the appropriate audience within the company (new Payment Terms, Terms and Conditions, Delivery Windows, "Cost of Poor Quality", etc.).

• Assist in managing Modine warranty exposure through warranty negotiations with customers and/or establishment of applicable formal warranty agreements.

• Assist Operations with communicating recovery plans to customer when needed.

• Assist Operations group with matters pertaining to customer delivery performance and/or customer quality. Track and communicate potential customer line impacts due to late shipments

• Support Operations in cost recovery related to expediting parts both into Modine and to the customer

• Promote awareness of existing and upcoming Modine capabilities/offerings with customer base through periodic product offering and global footprint updates.

• Build org charts for key customers and establish contacts list and suggested cadence and forum for regular interaction with appropriate customer contacts.

• Identify product offering and/or competitive cost deficiencies that may result in barriers to growth with current strategic customers or pursuit customers/markets.

• Work closely with engineering (Manufacturing, Application, and Product) to ensure prime path product selections are in line with Modine global product strategies.

• Build upon understanding of competitors' position in key markets (product offering, global presence, markets served, pricing level).

Required Education & Qualifications

• Minimum 4-year bachelor's degree (engineering or business preferred)

• 3 years minimum experience in business development, program management, sales marketing or engineering

• Strong interpersonal, presentation and written communication skills

• Must be organized and able to prioritize many functions

• Must be PC literate and able to use MS products (Excel, PowerPoint, Word, Project, etc.; SAP experience is a plus)

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Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.