Key Account Manager, High-Tech Global Account Program, Mv-Kh

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Los Angeles office is looking for a new Key Account Manager High-Tech Global Account Program, MV-KH to join our Sales team.

Your Role

The Key Account Manager (KAM) is responsible for the end-to-end commercial customer journey (any relationship management and business development activities) related to his/her dedicated portfolio of accounts in the assigned scope of responsibility (GKAM or Network KAM). Acts in that scope as the leading KN representative towards the customer across all KN services and business units, who qualifies account intelligence and translates same into addressable business targets. All captured in an evolving and agreed account plan/customer strategy process. Maintains and develops direct and personal relations with key customer stakeholders, and conducts key account management activities in accordance with KN's Key Account Program guidelines. Has a strong reach across the KN network including business units and supportive functional units, expert ability to translate the customers' requirements into an achievable plan and align with the business units and supportive functional units to action such business opportunities.

Your Responsibilities

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio

• Understands the customers organization and decision making process

• Understands the customers business model and business environment as well as the competitive environment of the customer

• Negotiates rates and service contracts with customers in alignment with the BU's and ensures all commercial requirements are documented and maintained as needed by the BU's

• Understand, at an expert level, the vertical service offerings of KN

• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)

• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)

• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager

• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met

• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

Your Skills and Experiences

• Bachelors / First University Degree: International Studies, business, engineering

• Masters / Second University Degree: Supply chain (Preferred)

• Other Degree / Diploma: Supply Chain, consulting, selling skills

• Project Management Experience: 2-5 years (Preferred)

• International Experience 2-5 years

• Leadership Experience: direct + virtual 0-2 years

• BU / FU: Sales 5-10 years

• Respective Industry 2-5 years

• Consultative Selling

• Negotiations and persuasion

• Supply Chain - Logistics (broad knowledge of Air, Sea, Road, CL, IL)

• Knowledge and proven experience within a broad range of vertical topics (incl. supply chain)

• Proven business development track record (up and cross selling, solutions/consultative)

• Able to manage internal and external stakeholders

• Competitive in nature, will drive opportunities to a win

• English Fluent

• Ability to travel as needed per customer requirements (20-30%)

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $140,000 and $170,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite NOTICE TO THIRD PARTY AGENCIES Please note that Kuehne+Nagel does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KN will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KN explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Kuehne+Nagel.