Key Account Manager

Dzone Cary , NC 27518

Posted 3 weeks ago

Devada is committed to empowering developers. Our mission is to harness the incredible power of technology and bring developer practitioners, advocates, and inspiring novices alike together in community through our product and platform offerings. Recognizing that developers sit at the hub of innovation in many different kinds of companies, we offer solutions that drive knowledge sharing, foster communities for collaboration, and facilitate learning and growth.

Devada is actively seeking an energetic and competitive sales and customer management professional to join our rapidly growing media property, DZone.com! Our talented team of sales leaders is collaborative, loves to have fun, and competes for themselves AND the team! We are looking for someone who's highly motivated and driven to help us grow the business!

As a Key Account Manager, you will be responsible for engaging and expanding our existing media customer base by building strong relationships throughout the organization, showing value to customers through a focus on ROI, and positioning DZone.com as a strategic partner. You will manage a pipeline of existing customers and close high value renewal and expansion deals with a "customer first" mentality. As a member of our media sales organization, you must thrive in a fast-paced, metrics-driven environment. You must make the commitment to learning our business by staying up to date on the industry, our products and competition. Most of all, you will need to be relentless as you strive to exceed goals!

Responsibilities:

  • Proactively manage your existing customer base to nurture, renew, and grow your accounts through developing organizational account plans

  • Develop and maintain existing customer strategies to drive adoption of DZone.com media products

  • Present the value propositions of DZone.com and our products by engaging with existing customers via phone, email, and in-person meetings

  • Manage existing customer communications between internal teams

  • Resolve existing customer issues in a timely matter, including developing strategies to improve execution and drive results

  • Identify potential improvements for current campaigns and proactively communicate recommendations to your existing customer base

What We Look For:

  • 5+ years of experience in a consultative sales or account management role, closing business

  • Track record of persistence, accomplishments and exceeding sales quotas

  • Proven "customer first" experience and mindset and high customer retention metrics

  • Relentless drive, passion, and perseverance when it comes to managing a large pipeline of sales opportunities and delivering consistent and quality results

  • An entrepreneurial mindset demonstrated by creative thinking, problem solving, and a willingness to learn and develop

  • Experience leveraging data to inform process and decisions, particularly with Salesforce.com

Working for Devada

At Devada, "developer" is in our DNA. Our products and services are specifically focused on building and supporting great online communities for software developers to learn and share knowledge. Our software platform, AnswerHub, is used by the world's largest development organizations to give both internal developers and partners a place to share technical knowledge. Our media property, DZone.com, is home to one of the world's largest online communities for developers.

We're growing fast, but we are determined that each and every person has the opportunity to make a difference for our company and our customers each and every day. We encourage creativity and collaboration and thrive on continuous improvement. We hire purposefully for passion, self-motivation, intelligence, curiosity and adaptability.

Devada has been listed in the Inc. 5000's list of fastest growing private companies for five years running, and we are seeking great people to help us continue our rapid growth. We are headquartered in Research Triangle Park, North Carolina.


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Key Account Manager

Dzone