Key Account Manager DHL Solutions
Are you an innovative and solutions-oriented individual who can think outside the box to focus on the possibilities? Are you passionate about cultivating mutually beneficial long-term relationships? Do you thrive on having direct responsibility for your success? Do you get a rush when negotiating and closing a deal?
If so, DHL Supply Chain has the opportunity for you.
Provide network operational focus for the customer around service KPI's and other specific targets or goals mutually determined by DHL and the customer. Additionally this role will be accountable to achieve the budgeted operating profit for the customer and to deliver cost savings to cover the expense of the position.
Provide support to the operations to insure compliance in the PDC's of all SOP's and processes specific to the customer and insure yearly target achievement.
Auditing of accepted standards and procedures within the Network PDC's specific to the customer.
Manage, on behalf of the commercial owner, the most complex Service Parts Logistics solutions for the customer on a day-to-day basis to ensure that performance targets are met.
Day-to- day operational and service related interactions; Schedule on-site meeting and conference calls; Issues escalation and resolution; Overall cross-functional solution coordination; Consultative advisory services.
Implementation of the key customer account plan for the year.
Provide continuous improvement suggestions to the customers by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis.
Required Education and Experience
Bachelor's degree in business or related field, required
5+ years Logistics industry experience, required
3+ years consultative sales/business development experience, required
2+ years P&L responsibility, preferred
Analytical skills (comparative analysis via spreadsheet)
Financial skills (financial fundamentals)
Technical writing skills
Executive-level presentations skills (including verbal skills)
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.