Key Account Manager

C.H. Robinson Worldwide, Inc. Chicago , IL 60602

Posted 2 months ago

What's the opportunity?

The Account Manager is responsible for the long-lasting relationship with the customer(s). The Account manager ensures overall customer satisfaction, cultivates trust and creates alignment of executive level customer contacts. Additionally, the Account Manager is accountable for delivering results through strategic account business planning and owns driving the customer value proposition. This includes gathering and translating the VOC, identifying opportunities, developing the customer improvement roadmap, budgeting, staffing and execution through standardized project management methodologies. The Account Manager leads a team and is expected to guide and support their professional development. They own the operational performance of the team and lead Operational Excellence.

What will you be doing?

Grow Profitably

  • Managing top and bottom lines of the account or their portfolio of accounts

  • P&L / Financial management of the account including expense management

  • Maintaining up to date revenue projections

  • Manage accurate resource allocation

Global Capabilities

  • Championing TMC's technical and operational capabilities to customer's goals and requirements

  • Manage customer expectations and requirements and anticipate future needs

  • Develop collaborative strategic plan(s) reflecting both the customer's and TMC's future visions

  • Advocate and utilize TMC's project based delivery model

Customer Relationship

  • Align both internal and external business functions to support long term strategic plan

  • Develop initiatives and manage projects to support customer value proposition

  • Develop rapport and maintain relationships with executive level customer contacts

  • Ensure execution of operational excellence and serve as an escalation point

  • Align with customer on business management processes and planning cycles

  • Understand industry trends and apply to customer strategy and business

  • P&L optimization

Talent

  • Develop and manage talent

  • Responsible for acquiring and retaining talent

  • Foster a continuous improvement initiatives that is representative of TMC's values

What are we looking for?

  • Bachelor's Degree Required

  • A minimum of 7 years' experience, preferably in a supply chain operations environment

  • Presentation experience with internal and external key decision makers

  • Demonstrated experience in consultative and strategic sales

  • Ability and desire to work in a fast paced environment

  • Strong negotiation and conflict resolution skills

  • Advanced written and verbal communication skills

  • Advanced knowledge of Microsoft Office Applications

  • Demonstrates skill of managing internal and external customer expectations

  • Proven ability to build, manage and foster a team-oriented environment

  • Knowledge of Supply Chain and/or Logistics industry

  • Up to 25% travel may be required (domestic and/or international)

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

About TMC

Global supply chains are growing increasingly complex. Businesses need the latest technology and industry expertise to advance and stay ahead of the competition. At TMC, a division of C.H. Robinson, we understand what makes supply chains faster, stronger, and more efficient. As a leader in global logistics management, we combine industry expertise with our global technology platform, Navisphere, to support the world's most complex supply chains. Our logistics experts are located in six Control Tower locations around the world: Amsterdam, Chicago, Mumbai, So Paulo, Shanghai, and Wrocaw. This Control Tower network, supported by our technology platform, connects our customers to their suppliers and supply chain partners. Our customers leverage these capabilities to manage their logistics in over 170 countries across all modes of transportation. For more information, visit www.mytmc.com.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Key Account Manager

Tessco Technologies Incorporated

Posted Yesterday

VIEW JOBS 4/19/2019 12:00:00 AM 2019-07-18T00:00 Overview Tessco, a value-added technology distributor, manufacturer, and solutions provider, serves commercial and retail customers in the wireless infrastructure and mobile device accessories markets. The company was founded more than 30 years ago with a commitment to deliver industry-leading products, knowledge, solutions, and customer service. Tessco supplies more than 50,000 products from 350 of the industry's top manufacturers in mobile communications, Wi-Fi, Internet of Things ("IoT"), wireless backhaul, and more. Tessco is a single source for outstanding customer experience, expert knowledge, and complete end-to-end solutions for the wireless industry. Tessco is currently looking for a Strategic Account Manager to add the Commercial Sales Team in the Carrier Ecosystem Market. The Strategic Account Manager plays a fundamental sales role in achieving ambitious customer acquisition and revenue growth objectives. The candidate must be driven to develop new business relationships and strengthen current customer relationships, at high levels within the assigned account portfolio. The SAM must build sales strategies, work with cross functional teams and be able to identify industry trends to maximize business opportunities. The successful candidate will work out of their home ideally in the Northeast or North Central Regions of the U.S. Responsibilities * Strategic plan execution to identify prospective customers, opportunities, and leads, focusing on new business. * Focus on the Carrier market along with other key Carrier ecosystem accounts Build the trust and confidence to key customers as an invaluable business partner and problem solver. * Presenting, promoting, and selling products to existing and prospective customers. * Develop a strategic account plan to acquire extensive knowledge of key customers' business and challenges. * Enhance and develop the consultative relationship with a focus on total addressable opportunities through building relationships at all levels within each account. * Maintain a high level of activity to include contact rate, funnel development, and win rate. * Utilize Salesforce.com tools and Tessco systems to manage, track and develop customers. * Meet or exceed monthly, quarterly, yearly revenue and profit targets. * Demonstrate confidence and accountability for growing new relationships and delivering revenue targets. * Exhibit a thorough knowledge of account history, culture, identity and goals. Qualifications * Superior relationship building skills on the phone, virtually and in-person. * Articulate, persuasive and influential communicator with high level active listening skills. * Strategic account planning and consultative selling competencies. * Professional presentation skills and highly developed interpersonal skills. * Self-motivated with proven experience managing multiple, competing priorities. * Ability to work independently while collaborating with cross-functional teams. * Bachelor's Degree, or significant relevant industry experience. * Track record of successful revenue and profit generation year after year. * Working knowledge of MS word, excel and power point. * Salesforce.com experience a plus. Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law. Tessco Technologies Incorporated Chicago IL

Key Account Manager

C.H. Robinson Worldwide, Inc.