Key Account Manager, Canadian Banks

About the Role

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust.

Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

Swift is hiring a Key Account Manager for the NAM (North America) Business Development team. This role will sit within New York City and provide a hybrid work environment. An integral part of this effort is to find someone who has the passion and desire to drive deep engagement with our community, and you'll cover some of Swift's largest and most strategic clients in Canada. This position reports to the Head of Key Clients and will work closely with the Head of Canada. The individual will be focused on building client relationships, driving a vision around strategic initiatives, and driving adoption throughout the portfolio.

As a bank-owned cooperative, our approach is to consult. We are looking for team members who bring their experience and passion wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are meticulous, and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will:

• Be your client's trusted advisor on all core Swift topics. Own the end-to-end relationship from critical initiatives, to day-to-day opportunities/projects, to escalations. Liaise with other divisions, departments, team managers and members to provide a coordinated service and integrated solution to assigned customers.

• Establish a disciplined and well-organized approach to manage your portfolio. Maintain Salesforce, develop account plans, build out stakeholder maps to ensure deep and targeted engagements that support your customer's strategic objectives.

• Represent Swift and promote products and services to grow our business by participating in regional conferences, forums and meetings (may require occasional travel to Canada).

• Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or market infrastructures.

• Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners. Drive change!

• Involved in core topics like - ISO 20022, gpi, client connectivity (APIs, Cloud applications, ERPs, etc.), correspondent banking, digital assets, CBDCs, etc.

What will make you successful?

• Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed. Strong project management skills.

• Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy.

• Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.

• Applies understanding of how different divisions contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.

• Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.

• Encourages effective team working within and across the department; respects diversity and recognizes contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of Swift's values.

• Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimize understanding by others; clarifies applicable goals, objectives, and business situations; acknowledges and respects other views.

• Working knowledge of Canadian financial institutions.

Requirements

• University degree

• At least 7 years' experience in the payments and securities ecosystem, of which 2 years in relationship management or consulting

• Prior knowledge of Swift or equivalent transaction technology/software companies

• Prior knowledge of correspondent banking

• Preferred: knowledge of the Canadian banking system and payments landscape

The estimated salary range for a new hire into this position in New York is $137,130 to $254,670 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.