Key Account Director- Healthcare +

Job Description

The Key Account Director (KAD) for Aramark Healthcare+ will be responsible for a specific portfolio of key strategic important client accounts. A successful candidate will demonstrate analytical skills to identify and align with the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to all respective portfolio clients the differential advantages of Aramark, resulting in long-term development and industry-leading sustainable client retention and growth rates. This executive position is accountable to cultivate & grow new business from existing key accounts through Vertical growth (to include new locations and services) service offerings. The KAD will direct and lead the broader Enterprise team members advancing Aramark's market position and brand value within a designated territory and portfolio of targeted client accounts.

Candidates must have demonstrated the ability to lead client engagement planning and execution in collaboration with operating leadership and functional support staff to develop, lead and execute customized account strategies for our existing business partners. The KAD is the client relationship management owner of the portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies.

Job Responsibilities

Responsibilities include demonstrated proficiency using Aramark branded Growth Enablers including but not limited to Account Diagnostics using our Sales Force Customer Relationship Management platform, Wiring to Win Engagement Planning & Execution, (RADAR-Strategy Selling Framework), Client Health Risk Assessment Tool, achieving semi-annual and annual new Sales & Retention performance objectives, formalized Client "C"-Level communications, RFP/ Proposal development, Quarterly Client Business Reviews, Executive presentations, and contract negotiations.

Job Responsibilities

• Growth opportunity and retention risk identification through the application of the Performance Management Dashboard (PMD). Strong and consistent proficiency in the use of RADAR, Strength of Sale, and other key Sales process tools. (VOC) Voice of the Customer

• Building relationships base on trust & credibility with key decision makers to understand organizational dynamics of key customers through wiring and client Segmentation mapping

• Client value communication initiatives including but not limited to Account Growth Plans (AGP), Strategic Update and Performance Reviews (SUPR) and Client Business Reviews (CBR), client-based professional organizations and conferences and thought leadership opportunities.

• Drive Base Business and Vertical Growth that focuses on Challenging Clients to think differently through relevant insights, coaching our respective support teams to drive growth and accountability, and executing our Growth model in accordance with Aramark financial standards and with the necessary discipline and rigor required.

• Ensure delivery of client expectations within contract portfolio through comprehensive account review processes, at least quarterly for key customers and in partnership with the operational leaders

• Lead the proposal development and presentation processes, and ensure successful execution of contract renewals, change of scope, amendments, or post-contract processes

• Successful understanding of our Five drivers earning our Right-To-Win through Deep Client Understanding, Right Team on the Ground, Pro-active Innovation, Operational Performance and Senior Leader Visibility.

Qualifications

• 3-5 years of Relevant Sales Experience including strategic selling in Major or National Accounts in business-to-business sales or account management organization, preferably 3-5 years in successful key account/client retention role

• Strong presentation skills, written, verbal communication and interpersonal skills. Demonstrated experience with presenting to C-Suite level groups or channel partners

• Commercial awareness of our company processes and common business practices.

• Extremely organized, disciplined, and able to manage through ambiguity & multiple accounts simultaneously.

• Highly driven, with passion for excellence in customer service and customer management with a confident assertive style.

• Effective time management skills including the ability to influence others to a desired outcome.

• Self-Starter with a strong drive for results

• Ability to travel up to 75%

• Bachelors degree

This is a remote, work-from-home role with up to 75% travel. Candidates must live in the designated geographic territory, preferably near a major airport. States include: IL, MN, MI, OH WI, IA, IN, KY, MO, AR, LA

#LI- Remote

COMPENSATION: The salary rate for this position ranges from $103,000 to $181,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Chicago