Farmer Brothers Company Northlake , IL 60164
Posted 2 days ago
Job Details
Level: Entry
Job Location: NORTHLAKE, IL
Position Type: Full Time
Education Level: High School or GED
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service
Description
Key Account Customers depend on the Key Account Customer Specialist (KACS) as their main point of contact every day. The KACS is tasked with addressing moderately complex issues and escalating to the Customer Service Manager if necessary. Client problems are dealt with professionally to ensure resolution following established protocols. Efficient management of all account orders is a key focus. Collaboration with cross-functional teams is upheld to offer exceptional customer service. Additionally, support is given to sales and internal teams as required.
Responsibilities
Qualifications
Education and Experience
High School diploma or General Education Degree (GED) required.
College Degree preferred. ·
5+ years of successful phone Customer Service experience. ·
Previous wholesale experience preferred. ·
EDI and JDE Experience is a plus. ·
Extensive computer and order entry experience. ·
Experience in coffee industry or another specialty food product a plus.
Personal & Professional Skillsets
Ability to communicate clearly and precisely with customers in written and verbal form.
Able to maintain a professional demeanor and treat coworkers with courtesy and respect at all times.
Accuracy and attention to detail.
Demonstrate interpersonal skills and positive attitude.
Accurate keyboarding and math skills.
Team oriented problem solver who takes ownership of their work.
Excellent communication skills, verbal and written and strong customer service skills.
Self-motivated with the ability to work under minimal supervision.
Willing to assist other when needed.
Ability to multi-task.
Farmer Brothers Company