Key Account Coordinator

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

Are you a skilled engineer who enjoys problem-solving, project management and traveling to new places? Look no further! Our company is seeking a highly motivated Key Account Coordinator to join our dynamic team.

As a CBS (Cross Border Sales) Key Account Coordinator, you would be the direct interface between customers, service, sales, PPM team and logistics to support TRUMPF equipment at Key Account customer locations with operations throughout North America. As a new hire, you will receive on-the-job hands on and shadowing training opportunities with experienced engineers followed by additional in class training.

Joining our team as a Key Account Coordinator means being part of a dynamic and passionate group of individuals who provide our customers with the best service possible. If you are looking for an exciting career that combines your technical skills with your love of travel, we invite you to apply today.

Key Account Coordinator Responsibilities

• Be a primary contact for Korean key account customers focusing on CBS equipment (Cross Border Sales)

• Work closely with Sales, Product & Project Management teams (PPM) overseas or in the US to understand delivery schedule, define scope of work and determine special equipment, customer requirements or expectations for technical service and spare parts at customer's sites.

• Review product SOCs, (sales order confirmation) Work with services teams to close any potential gaps in the process, communication or requirements that would result in conflicts at the time of installation and beyond.

• Conduct on-site meetings with customers in the US, CA, and MX as necessary, and visit ongoing installations to ensure quality/work is performed to TRUMPF standards.

• Provide continuity of support for the key account customer on technical topics beyond installation and startup.

• Ensure all equipment acceptance protocols are followed.

• Be a voice of the customer - taking the lead, showing initiative, being creative, and finding solutions for questions or issues that come up in customer's use of TRUMPF products in their operations.

• This role supports customers in manufacturing, some of whom have 24/7 operations.

• Must be able to work flexible schedules to include weekends and/or holidays as necessary.

• Participate in continuous technical and other relevant training.

Travel

• 30% travel both domestically and internationally for training or customer support purposes.

Education & Experience

• Four-year technical degree or two or more years of experience in project management, field service, repair or customer service preferred.

• Be fluent in Korean and English Languages both writing and reading.

• Electrical and computer systems experience.

• Previous experience with robotics, lasers, automation systems or mechatronics preferred.

• Experience with TRUMPF equipment considered advantageous.

• Previous experience with hand tools and measurement tools required.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.