Assist the Key account manager in supporting the company to maintain a high-quality standard in the industry, solving concerns from the company’s key clients, and analyzing and preparing reports as needed.
Develop an in-depth understanding of the needs and requirements of important clients and prepare tailored solutions.
Prepare customized quotations for targeted accounts by applying the pricing policy and utilizing market intelligence.
Create and maintain customer SOPs for key account clients.
Conduct regular performance review meetings with Key Account clients.
Track and trace the status of parcels and provide updates to Key account customers.
Generate weekly and monthly performance reports on delivery/dispatch rates for key accounts.
Analyze data and identify the underlying causes for any issues based on tracking and tracing reports from key account customers.
Prepare and send AR billing invoices/statements to customers on a weekly basis and follow up on any late payments.
Review claims submitted by Key Account Customers.
Take on additional tasks as assigned.
Provide backup support to other team members when necessary.
Requirements
Hold a Bachelor's Degree
Possess experience within the logistics industry
Demonstrate excellent aptitude in data analysis and reporting
Show exceptional communication and interpersonal skills
Exhibit qualities of being proactive, resourceful, responsible, independent, and assertive
Display good leadership and problem-solving abilities
Possess effective time management and organizational skills
Prioritize customer satisfaction
Work well as a team player
Present strong report writing skills
Preference given to candidates with good presentation skills
Have a strong command of both written and spoken English, as well as Mandarin
Display basic knowledge of geography
Benefits
Compensation and Benefits:
Paid Time Off
Paid Sick Leave
Paid Holiday
401K Match
Insurance
H1B Sponsorship after six months of good performance