Kering Client Advisor

Kering Group New York , NY 10007

Posted 2 months ago

Summary

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination."

Job Description

We are currently seeking a Client Advisor who will report to a team manager as part of the Kering Americas Client Services team based in New York City.

Your Opportunity

Client Advisors are committed to strengthening relationships with clients and stores and delivering an enriching client experience on every interaction and across all channels in a timely and professional manner. They guide each client across brand's values and services, by demonstrating listening skills to gain a strong understanding of the clients and their needs and build a long-lasting relationship of trust.

Client Advisors manage several channels of communication (telephone, email, and chat) keeping their personal KPI target in mind as well as the team's KPI goals.

How you will contribute

  • Act as a brand ambassador for Kering's renowned fashion brands

  • Ensure a unique, exceptional and personalized client experience by telephone, live-chat and email, with a "client centric" approach

  • Ensure adhesion to brands' ecommerce and retail policies

  • Become expert in brand products

  • Follow-up and liaise with other departments to meet client requests

  • Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group's strategy

  • Understand individual and team KPIs

  • Share client feedback with the appropriate departments to improve processes, services and quality

Who you are

  • Exceptional customer service and problem solving orientation with patience, diplomacy and listening skills

  • Sensibility to the Luxury world, enthusiasm for the brands and products

  • Commercial and analytical mindset

  • Ability to multi-task in fast paced environment

  • Team player, dynamic, flexible, independent, positive and professional

  • Excellent elocution, spoken and written communication skills

  • Demonstrated persuasiveness, with the ability to soothe and retain unhappy customers

  • Openness to the digital world

  • Schedule flexibility

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date
2019-08-26

Schedule

Full time

Organization

Kering Americas Inc


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Advisor NYC

Equinox Holdings, Inc.

Posted 1 week ago

VIEW JOBS 9/12/2019 12:00:00 AM 2019-12-11T00:00 OUR STORY We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 200 locations within every major city across the United States in addition to London, Toronto, & Vancouver. OUR CODE We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. As a Client Advisor, you are an Equinox brand ambassador. You are passionate about health and fitness, exciting others by encouraging their potential. You are the expert on all the club's amenities, features, and programs. You're responsible for building lasting relationships with prospective and current members, ensuring they're maximizing their Equinox experience. This is a full-time, highly performance driven opportunity. JOB OVERVIEW: Client Advisors are responsible for achieving or exceeding individual sales goals, renewals and ancillary service goals by pre-planning the month with strategic outreach, in-club lead generation, and securing member referrals through events. You will work under the management of a General Manager and with the support of a Regional Sales Manager as well as your sales team. Client Advisors must display, have knowledge of and participate in all the club's services, programs, and products. Above all, Client Advisors have the ability to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members. RESPONSIBILITIES: * Responsible for selling club memberships and ancillary business packages * Prospect new business and clients * Host events and workshops for in-club lead generation * Achieve or exceed individual sales goals, renewals and ancillary service goals * Conduct pre-planning activities each month including strategic outreach, for securing member referrals   * Build rapport and lasting relationships with prospective and current members * Client Advisors must have knowledge of and participate in all the club's services, programs, and products * Previous sales experience preferred * Must have an entrepreneurial spirit * Confidence to perform on an incentive-based salary * Excellent verbal and written communication skills * Enthusiastic, energetic, personable and friendly disposition * Personal passion for health and fitness * Enjoy working within a team * Strong time management skills and practices * MUST be able to work evenings, weekends and holidays   * MUST be able to work the last 4 days of each month AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: Base salary along with sales commission opportunities for: * New membership sales (no cap) * Renewal membership sales * Ancillary sales (Spa, Personal Training, Pilates) * Team sales achievements (club and market opportunities)   * Two opportunities for a bonus each month – individual and team Additional benefits include: * Health Insurance – Medical, Dental, Vision * 401K plan * Complimentary Club membership * 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café' services and Shop items This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. Equinox Holdings, Inc. New York NY

Kering Client Advisor

Kering Group