A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination."
We are currently seeking a Client Advisor who will report to a team manager as part of the Kering Americas Client Services team based in New York City.
Client Advisors are committed to strengthening relationships with clients and stores and delivering an enriching client experience on every interaction and across all channels in a timely and professional manner. They guide each client across brand's values and services, by demonstrating listening skills to gain a strong understanding of the clients and their needs and build a long-lasting relationship of trust.
Client Advisors manage several channels of communication (telephone, email, and chat) keeping their personal KPI target in mind as well as the team's KPI goals.
How you will contribute
Act as a brand ambassador for Kering's renowned fashion brands
Ensure a unique, exceptional and personalized client experience by telephone, live-chat and email, with a "client centric" approach
Ensure adhesion to brands' ecommerce and retail policies
Become expert in brand products
Follow-up and liaise with other departments to meet client requests
Gather client feedback and requests to support a continuous improvement of the client experience and enrich the Group's strategy
Understand individual and team KPIs
Share client feedback with the appropriate departments to improve processes, services and quality
Who you are
Exceptional customer service and problem solving orientation with patience, diplomacy and listening skills
Sensibility to the Luxury world, enthusiasm for the brands and products
Commercial and analytical mindset
Ability to multi-task in fast paced environment
Team player, dynamic, flexible, independent, positive and professional
Excellent elocution, spoken and written communication skills
Demonstrated persuasiveness, with the ability to soothe and retain unhappy customers
Openness to the digital world
Kering is committed to building a diverse workforce. We believe diversity in all its forms gender, age, nationality, culture, religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Kering Americas Inc