Kaseya Systems Engineer

Bit By Bit Inc New York , NY 10001

Posted 1 week ago

Bit by Bit, founded in 1987 is an IT consulting with deep application development experience. We have grown into national IT organization providing Managed IT Services. Our primary focus to bring great experiences to our clients while maximizing their IT experience. Our success is due to our employees who have an average tenure of five plus years.

Our commitment to our employees is to create a work environment where they are constantly learning about new technologies while solving our clients problems.

Job Description

The main job function is to manage our Kaseya RMM solution while investigating new technologies that can better support our technical team

Job Functions:

  • Configure and test Monitoring/Alerting across all clients
  • Maintain Licensing
  • Report creation and automation
  • Be part a team of automation engineers whose primary goal is to automate processes and eliminate manual intervention
  • Create patch management policies and implement
  • Manage endpoint configuration and alerting consoles
  • Update MDM solution
  • Be liaison to security team
  • Deploy Security awareness training programs
  • Update and create documentation
  • Periodically serve as an escalation point for challenging technical issues that present themselves to other analysts

Requirements

Qualifications:

  • Bachelors degree in IT, MIS, CIS, Computer Science or related field
  • 5+ years of IT industry experience, preferably 1-2 years experience working for an MSP
  • Hands on experience with Kaseya (candidates with equivalent RMM will be considered)
  • Experience working with a team of engineers
  • Excellent oral and written communication skills
  • Desire to find a work place that challenges you
  • Client focus with an ability to maintain relationships and resolve client conflicts
  • Detail oriented; follow established policies and procedures
  • Technical Expertise in the below areas:
    • Microsoft Windows Server
    • Azure / AWS Admin (a plus)
    • Fortinet Firewalls
    • VMware and Hyper V
    • Kaseya
    • Knowbe4 Security Awareness Training
    • Veeam
    • Windows Desktop OS
    • Mac OS (a plus)
    • Microsoft Active Directory
    • Office 365 Migration Experience

Benefits

Fuel health care benefits with employer matching retirement plan

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Kaseya Systems Engineer

Bit By Bit Inc