Kalispel Market Appearance Specialist

HIRING PREFERENCE:

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug-free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.

KALISPEL HOSPITALITY

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:

CORE PURPOSE

We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride in Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership, and put others first.

Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible.

We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

SUMMARY OF FUNCTIONS

Responsible for greeting and assisting guests of Kalispel Markets per Kalispel Hospitality. Provide cleaning services daily in a convenient manner to the guests and promote a positive image of the property through professional service and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates in the delivery and set up of the delivered products to the Kalispel Markets.

• Assists with maintaining cleanliness, sanitation, and high appearance standards for the entire property.

• Cleans and sanitizes all areas per company policies and County, State, and Federal health requirements: including parking lot, landscaped property, fueling stations, food and beverage stations, retail floor space, restrooms, front and back of the house, doors, public spaces, and all other areas as assigned.

• Is knowledgeable on fuel dispenser operation and is willing and able to assist customers as needed.

• Understands and responds to all guest needs and requests in a timely and professional manner.

• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect the property's high standard of excellence.

• Greets everyone at all times. Smiles make eye contact and verbally welcomes guests and co-workers from arrival to the property through departure.

• Stock, maintain and secure all storerooms with all needed supplies.

• Uses high lift or ladders to reach high areas for cleaning.

• Pressure washes as needed.

• Performs special projects as directed.

• Work in a manner that will cause the least disturbance to the guests, observing guest privacy and requests.

• Record and report any maintenance problems found.

• Know and abide by all company policies and procedures, including safety, security, and emergency procedures.

• Perform other duties as assigned by supervisor or manager

• Available and willing to work any changes in hours deemed necessary for Business Levels.

• Report accidents or injuries to management or security immediately.

• Works as a team with other associates to maintain the best service standards available.

• Report unsafe conditions and anticipate hazards constantly.

• Use proper interpersonal skills when dealing with customers and employees.

• Ensure guest confidentiality standards are followed.

• Responsible for maintaining a good attendance record.

• Ensure control/protection of company assets.

• Ensure compliance with the Kalispel Tribe of Indians - Internal Controls and Kalispel Market Policies and Procedures.

• This job description does not include all responsibilities, and you may be asked to perform additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION:

• High school diploma or general education degree (GED)

EXPERIENCE:

• Hospitality, janitorial, and or customer service experience is preferred.

SKILLS:

• Possess a friendly and outgoing personality, enjoys dealing with and providing a positive experience to guests, fellow associates, and visitors.

• Must be organized, personable, enjoy working with people and have excellent customer service skills.

• Must be computer literate with working knowledge of Microsoft programs and other computer software.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Ability to maintain effective working relationships with department heads and employees.

• Ability to multi-task between guest and staff member needs in a fast-paced environment

• Ability to manage time effectively.

OTHER REQUIREMENTS:

• Ability to obtain and maintain a Kalispel Tribal Gaming License.

• Washington State Health Card

• Mandatory Alcohol Server Training (MAST)

• Available and willing to work nights, weekends, and holidays as required.

PHYSICAL DEMANDS:

• Requires the ability to lift and/or move objects weighing up to 50 pounds

• Must be able to stand up to 8 hours per day. Length of time of tasks may vary.

• Constantly requires the ability to give and receive detailed information through verbal communication.

• Constantly requires verbally expressing or exchanging ideas of essential instructions accurately, loudly, or quickly.

• Constantly requires working with fingers rather than the whole hand or arm.

• Constantly requires repetitive movement of the wrists, hands, and/or fingers.

• Constantly requires walking, standing, or moving about to accomplish tasks.

• Frequently involves standing and/or sitting for sustained periods.

• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.

• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.

• Occasionally requires stooping, which entails the use of the lower extremities and back muscles. Infrequently requires crouching.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which protect from weather conditions, but not necessarily from temperature changes, and is often subject to outside environmental conditions and cold, hot, wet, and/or humid conditions. The noise level in the work environment is usually moderate.