K-20 Provisioning Engineer

University Of Washington Seattle , WA 98113

Posted 1 week ago

As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

If you would like to find out more about what it is like to work for UW-IT, as well as to get a feel for our culture and our people, visit us at our employment website.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for five consecutive years.

UW-IT is the central IT organization for the University of Washington, providing critical technology support to all three campuses, UW medical centers and global research operations. UW-IT collaborates with University partners to advance teaching, learning, innovation and discovery at the UW. IT Infrastructure within UW-IT provides system design, system management, software engineering and operational support for academic and administrative systems, the University's wired and wireless networks, telecommunications services, departmental IT and the UW-IT organization.

IT Infrastructure supports the state K-20 Education Network and national and international networks, including the Pacific Northwest Gigapop, Internet2 and others.

UW-IT has an outstanding full time opportunity for a K-20 Provisioning Engineer.

This purpose of this position is to directly support the Washington State K-20 Education Network:

  • Produce and analyze reports on K-20 network availability, performance, and capacity

  • Escalate performance issues with circuit providers

  • Monitor/escalate incident management, problem management, and technical request fulfillment activities

  • Install, configure, and maintain K-20 network hardware and software

  • Troubleshoot K-20 network issues and provide customer and vendor communications

  • Update network databases and operational documentation

A Network Engineer is expected to have expertise in contemporary network technologies and protocols including fiber optics, SONET, DS3, DS1, Ethernet, TCP/IP, OSPF, BGP4, IPv6, SNMP, QoS, MLPPP, and VoIP.

A Network Engineer supporting the K-20 Network is expected to provide professional customer service over the phone and via electronic communication. They must be capable of communicating complex technical concepts in a clear manner to non-technical users. They must be fully competent with trouble ticket applications, network monitoring systems, and troubleshooting techniques and tools.

This position will also be responsible for monitoring incident management, problem management, and request fulfillment activities in support of the K-20 Network. This will include creating and analyzing reports on performance metrics and providing internal (UW IT) and external (vendor) escalation of incidents, problems, and requests as needed.

REQUIREMENTS:

Bachelor's Degree in Communications Engineering, Computer Science, or related field.

Four (4) years' experience in network engineering, implementation, or operations.

Demonstrated experience with network troubleshooting, incident management, and request fulfillment in a large and complex network environment.

Demonstrated excellent written/verbal communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED:

Demonstrated Experience in contemporary network technologies and protocols including fiber optics, SONET, DS3, DS1, Ethernet, TCP/IP, OSPF, BGP4, IPv6, SNMP, QoS, MLPPP, and VoIP.

Excellent customer service skills

Demonstrated project management skills

Demonstrated ability to work independently as well as part of a team

Experience working in large university environment

CONDITIONS OF EMPLOYMENT:

Must be able to respond to network outages, scheduled installations, and maintenance activities during off-hours.

Must be willing to travel up to one week within and outside of the state of WA.

Must be able to lift at least 40 pounds.

Position require climbing up ladders to install equipment or maneuvering through tight spaces to run cables.

Must have a valid driver's license to operate State vehicles.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others.

Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.



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K-20 Provisioning Engineer

University Of Washington