Juvenile Probation Division Manager (Residential)

Job Summary

The Travis County Juvenile Probation Department (TCJPD) is recruiting for a highly qualified Residential Services Division Manager responsible for the daily operations in our 24-hour residential services division. Are you looking to make an impact? Do you want to work for an organization that understands that team members perform best when they are diverse and have a sense of belonging? If so, TCJP is the place.

We are committed to building a culture where everyone has an opportunity to do meaningful work, make a difference in the lives of our youth, and be recognized for their efforts!

Our mission is to provide for public safety by effectively addressing the needs of youth, families, and victims of crime. Our dedicated team works daily to assess the needs of those involved in the juvenile justice system by utilizing a comprehensive continuum of care that incorporates direct supervision, educational services, assessments, individual and group therapy, family counseling, and wrap-around and aftercare services. We are dedicated to helping youth reduce their risk of recidivism and increase their chances of becoming productive members of the community.

About TCJPD: Our mission is to provide for public safety by effectively addressing the needs of juveniles, families, and the victims of crime. To accomplish this, TCJPD utilizes a comprehensive continuum of care that incorporates victim mediation services; direct supervision, alternative education; substance abuse services; residential, outpatient, and day treatment programs; in-home family counseling; and wrap-around and aftercare services. TCJPD utilizes trauma-informed mental health assessments and psychological evaluations to identify youth in need of specialized services. TCJPD provides onsite services and collaborates with community partners to help ensure that youth and families receive interventions that target their identified treatment needs.

Distinguishing Characteristics

This is the first in a series of four juvenile probation-related job classifications within the Management job family. This classification is distinguished by the administrative and management duties and responsibilities performed in overseeing the staff and operations of a division under the direction of a division director level position. This classification may require work in secure facilities. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Assists Division Director in planning, managing, organizing, monitoring, and evaluating the staff andoverall operations of a division.

• Directs and ensures conformity with State and Federal laws andguidelines, and policies and procedures for the health, safety, and welfare of juveniles.

• Oversees management staff and others, including hiring, training, performance evaluation, disciplinaryactions and dismissals, and ensures activities are consistent with goals and objectives. Seeks andcreates opportunities for improved performance, learning and development of staff. Identifies andaddresses problems or conflicts.

• Plans, organizes, develops, schedules, and implements policies, procedures, goals and objectives ofthe unit.

• Prepares, receives, and reviews a variety of fiscal, administrative, and statistical reports and interpretsfindings.

• Evaluates current programs, procedures, and practices on an on-going basis.

• Plans anddevelops policies, procedures, and programs to enhance efficiency and effectiveness and monitors theunit's workload to ensure that quality services are being provided.

• Assists in the development and implementation of comprehensive strategic plans for the division.

• Provides high-level technical advice, policy interpretation and guidance for application of appropriateprocedures to supervisors and other staff.

• Assists in preparation and administration of division budget. Monitors and approves budget

expenditures to ensure consistently with system goals and objectives and remaining available funds.

• Establishes internal control procedures for budget related activities.

• Represents the department and serves as a liaison for local and statewide committees and task forces,advisory groups and the general public.

• Performs administrative division tasks, as required.

• Provides direct supervision of all clients' daily activities when working in secure facilities, includingmaintaining accountability of all clients and equipment and ensuring that the environment is safe, cleanand secure; ensures that clients are aware of and understand their responsibilities and appropriatebehavior. Implements corrective discipline plans and programs, as required; facilitates cognitive skillgroups and relaxation training for clients; provides individual and crisis intervention counseling, asrequired; documents clients' behavior and enters into department computer information system;monitors security and fire alarm systems, including closed circuit monitors; maintains communicationwith facility posts, maintains communication with other staff to ensure continuity of care; physicallyrestrains aggressive clients using approved protocols, as required; may assist in investigating incidentsinvolving clients.

• May require to periodically supervise a shift in the absence of a supervisor.

• Required to be on-call once a week, per month.

• Periodically prepares and delivers training in a classroom setting.

• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelor's degree in Public Administration, Business Administration or one of the Social or Behavioral Sciences or a directly related field AND five (5) years of increasingly responsible experience in a social service, community corrections or a juvenile agency, including two (2) years of mid- to senior level supervisory or management experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Must be at least 21 years of age.

Certification as a Juvenile Probation Officer and Juvenile Supervision Officer or eligible for certification by the Texas Juvenile Justice Department within six (6)

months of employment, including successful completion of Cardio-pulmonary Resuscitation (CPR)

Certification, First Aid and Handle with Care (state approved physical restraint technique).

Valid Texas Driver's License.

Preferred:

Experience in Residential or Treatment Services

Bilingual in Spanish

Knowledge of:

• Management and supervisory principles, practices and techniques.

• Policies, procedures, practices and terminology of assigned function.

• Federal, State and Local laws and program requirements.

• Budgetary practices and techniques.

• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.

• Business letter writing, grammar and punctuation, and report preparation.

• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Supervising others, allocating resources and evaluating programs.

• Strategic planning, developing, monitoring and evaluating of programs.

• Leadership and collaboration.

• Problem-solving and decision-making.

• Developing and monitoring program budgets.

• Both verbal and written communication, including presentations.

Ability to:

• Direct, motivate, train, develop and evaluate staff.

• Develop and implement policies and procedures and operational plans or activities.

• Create and recommend program initiatives.

• Gather and evaluate facts to develop individual program planning and appropriate case disposition.

• Serve as technical consultant and liaison.

• Prepare administrative and statistical reports.

• Manage time well, perform multiple tasks and organize diverse activities.

• Prepare correspondence, memorandums and other written materials.

• Deal effectively with mentally ill or emotionally distressed individuals undergoing acute episodes, who may also be hostile and aggressive.

• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 50-100 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, squatting to perform the essential functions. Requires exposure to hostile behavior from clients. May be subject to contact with noise, vibration, fumes, foul odor, dirt, dust, mist, gases and poor ventilation. Subject to contact with communicable diseases, radiation, hazardous waste, human fecal matter and foul odors. Subject to stressful environment and client and customer contact for extended periods of time.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Work Hours: May be required to cover shift work: 6:00 AM to 2:00 PM, 2:00 PM to 10:00 PM, 10:00 PM to 6:00 AM (Must be able to work all three shifts as needed.) Works some holidays, nights, and weekends.

Location: 2515 S. Congress Ave. Austin, TX 78744.

Department: Juvenile Probation

Criminal Background Check, Driving Record, Physical Exam, Drug Test, Alcohol Test, Psychological Test, Education, and Employment history check required.