Junior Technical Infrastructure Consultant

The Junior Technical Infrastructure Consultant (Jr. TIC) is responsible to help maintain our customer lab system in our Solon, Ohio office.  This includes hardware/software setup, updates and maintenance.  The Jr. TIC will work closely work the OLR QA team to ensure systems are in a state needed for testing.  Jr. TIC will also be mentored by Senior TICs on all aspects of the TIC role to help them grow professionally. This opportunity will suit a recent graduate or Junior Technical Consultant and comes with excellent training & progression. 

We rely on our Technical Infrastructure Consultants to: 

• Frequently perform installation and configuration of Oracle Retail application. 
• Regularly setup and maintain applications, servers, hardware and software environments 
• Occasionally assist project teams in validation/testing of hardware and software. 
• Regularly support and troubleshoot OLR and client environments 
• Receive and setup new equipment as needed 
• Assist and lean staging OLR process 

Requirements

The successful candidate will have: 

• Self-starter 
• Ability to work under pressure to adhere to SLA's 
• Clear communication 
• Good problem-solving skills 
• Troubleshooting capability in an independent way 
• Ability to quickly understand new complex situations 
• Ability to put in place quick workarounds, and then an action plan for root cause resolution. 

• Structured approach to problem resolution 
• Have a critical sense on existing problems and resolutions with the ability to propose improvements 
• Experience in Windows installation and imaging process 
• Experience in Java, XML, Ant scripting, Oracle Database, SQL Server Database 

Experience Preferred: 

• Bachelor’s degree in a Computer Science or related field  
• Experience in Windows PC support 
• Experience in Helpdesk Support 

Benefits

• Coffee, Tea, and Water in the office
• Great Collaborative environment
• Training and developing
• Employer Benefits Program
• A Certified Great Place to Work