Junior Systems Administrator

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,600 employees located in 40 offices around the world.

Description:

The role of the Junior Systems Administrator is to provide solid first and second line technical support to telephone requests and e-mails from all staffs. This is to ensure that support issues are dealt with promptly and appropriately or escalated to the relevant members of the team as well as third parties. This person will be an integral part of the team in undertaking projects necessary for the smooth running and progression of IT within the business.

Responsibilities:

• Provide responsive first and second-line support to all office staff, ensuring seamless IT operations. From hardware glitches to software hiccups, you're the go-to problem solver.

• Maintain and manage Active Directory user accounts, ensuring smooth access for our team.

• Craft and maintain Group Policy objects, shaping our digital environment with precision.

• Navigate LANs, WANs, and network segments like a seasoned explorer, ensuring connectivity and reliability.

• Respond promptly to requests and cases from both local and remote users. Your troubleshooting prowess and research finesse lead to effective solutions.

• Conduct systems administration tasks for our Windows AD infrastructure and hosted email services.

• Develop and meticulously document internal IT processes and procedures, creating a knowledge base for the team.

• Log support calls, track outcomes, and resolve common queries efficiently.

• Redirect or escalate support requests as needed, orchestrating seamless collaboration within the team and with third parties.

• Configure laptop and desktop computers, ensuring they hum harmoniously with OS installations, software updates, and patches.

• Provide training and answer questions, guiding end users through the adoption of new technologies and IT practices.

• Dive into research on network products, services, protocols, and standards, contributing to informed decisions.

• Be the hero during after-hours infrastructure emergencies and occasional weekend maintenance.

Qualifications:

• You're self-motivated, work with minimal supervision, and see projects through to completion with exceptional organizational skills

• Thrive in a dynamic fast paced environment, keeping pace with the ever-evolving IT landscape.

• Familiarity with Office 365 and Intune MDM is a plus.

• Experience creating, executing, and troubleshooting PowerShell Scripts for process automation

• Working knowledge of network and PC operating systems, including Windows 7/10/11 and Windows Server 2012/2016.

• Understand current network hardware, protocols, and standards, including hardware RAID, Active Directory, TCP/IP, and DNS.

• 3+ years of experience in a similar role

• Bachelor's degree preferred

What We Offer:

As a Teneo employee, your compensation is performance based and you'll enjoy unique benefits including flexible time off policy; medical, dental, and vision coverage; long-term disability, and life insurance; a 401K plan; commuter benefits; team events; snacks; and other perks.

Our Commitment to Diversity and Inclusion:

Teneo is an equal opportunity employer and promotes a diverse and inclusive workplace. Teneo considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, or sexual orientation or any other status protected by applicable law.

Base Salary Range $70,000 - 80,000 (compensation for this role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience that may fall outside of the range listed).

Bonus Eligible: Yes

Total Compensation Package: Includes annualized bonus, 401k match, healthcare coverage and a broad range of additional benefits and rewards.

Flexible Work Policy: Teneo believes in in-person collaboration when possible and if you are assigned to the New York, Washington D.C, San Francisco and Boston offices, the company expectation is for employees to work from the office location a minimum of three times a week.