Junior Systems Administrator

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

As a Junior Systems Administrator, you will be responsible for providing technical end-user support and analyzing and resolving network/computer hardware and software problems in a timely and accurate fashion. In this role, as Jr. Systems Administrator you will be responsible for the maintenance of InfoTrack company desktops, laptops, and telecommunications systems; and the administration, installation, and support of Windows, MacOS, software, data communication, network printers and desktops. To be successful in this role, you will need to have strong interpersonal skills with an ability to seamlessly collaborate with varying levels of staff, and a broad range of experience in Windows environments with a passion for customer service, problem-solving, and resolution.

Responsibilities

• Provide technical assistance with empathy and willingness to engage and support incoming requests and issues related to end-user computer systems, software, and hardware.

• Desktop administration and maintenance for Microsoft Windows 11 and Apple MacOS using Microsoft InTune and Jamf

• Support laptops, tablets, printers, scanners, faxing, phones, email, websites, and applications

• Prioritize and follow up on tickets until resolved and escalate unresolved issues to appropriate team members

• Provision new equipment with attention to detail and quality, develop and document efficiencies for help desk processes, onboarding & offboarding

• System administration of Microsoft services including Active Directory, Azure and Office 365.

• System administration of InfoTrack application and security tools.

• Phone system maintenance and administration (Moves, Adds, and Changes, etc.) for Dialpad.

• Technology asset purchasing, inventory control and tracking

• Ability to train staff on supported applications both in person and remotely

• Strong skills with developing and maintaining documentation for systems and processes