Junior System Administrator / IT Support Specialist 2

DESCRIPTION OF DUTIES / RESPONSIBILITIES:

Responsible for, but not limited to:

• Support Guernsey staff, utilizing Corporate Helpdesk software, assisting other IT team members as necessary.

• Windows Server management, OS patching.

• Microsoft Office 365 & Active Directory account administration.

• Maintain configurations for various functions (VBScript, Powershell, Bash)

• Devising effective solutions in a fast paced, multi-disciplined, highly professional environment.

• Maintain and troubleshoot devices, systems, hardware, and software.

• Document system performance, bugs, debugging, and program requirements.

• Follow maintenance protocols to ensure systems are secure and ready for users.

• Ability to complete large IT projects and provide custom documentation.

• Maintain and update IT asset management inventory software.

• Utilize the latest in deployment utilities to configure and deploy new computers, phones, software.

• Ability to setup webinars and conference calls using corporate standard software.

• Ability to follow detailed procedure sheets and setup instructions.

• Able to work Independently on specific support related tasks.

• Ability to prioritize tasks based on the needs of others.

• Be available to assist in after-hours support as needed.

• Other duties as assigned.

POSITION QUALIFICATIONS:

• 2 years of Remote Support

• Phone / Chat / Email / Teams.

• 2 years' experience with hypervisors (VMWare, VMWorkstation, XenServer, HyberV).

• 2 years' experience with Dell PowerEdge servers.

• 2 years' experience with VMWare VSphere.

• 3 years' experience with CAD product support.

• Knowledge of network infrastructure a plus.

• Knowledge of Enterprise storage solutions a plus.

• Knowledge of KACE Systems Management a plus.

• Requires a highly motivated candidate who possesses excellent interpersonal and professional skills:

• Excellent oral and written communication skills.

• Effective project management & task organization.

• Constant improvement of skills and knowledge through various mediums.

• Must be knowledgeable in all aspects of computer support, diligent, and analytical.

• Prior experience in providing great customer service, offering advice, training, solutions, and guidance.

• Technically sound in Microsoft products, including Windows operating systems and Office 365.

• Must be able to multi-task.

• Must be detail oriented.

Essential Physical Functions: Stand or sit - must be able to remain in a stationary position 50% of the time. Walk -this position requires the ability to move about inside the office to access file cabinets, office machinery, etc.

• 25% of the time. Full range of motion to walk, stoop and stand while working on worksites

• 25% of the time. Use hands/fingers - must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

• 50% of the time. Talk

• This position frequently communicates with internal and external customers, must be able to exchange accurate information in these situations

• 25% of the time. Vision - must be able to clearly focus on information located on a computer screen, paperwork, etc.

• 50% of the time. Lift/Carry - must be able to lift/carry up to 40 lbs. of site equipment when necessary.