Junior Spa Attendant

Summary

Provide friendly, efficient registration and information to all guests and fellow employees. In addition, provide sincere service through actions that display self-confidence, grace and respectfulness to guests and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Embrace and promote the Commission's philosophy, programs, culture, and high expectations to deliver Legendary Customer Service

• Anticipate, identify, and ensure guest needs are being met in the best possible way

• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations

• Welcome guests upon arrival and efficiently check the guest in and assist the guest in a way needed prior to their treatment

• Pay particular attention to first-time spa goers and make sure they are comfortable at all times.

• Provide guests with a tour, explaining spa amenities offered and answering any questions the guest may have

• Review and confirm guests appointments

• Maintain a clean and organized spa by monitoring the facilities regularly

• Call Housekeeping for in-depth cleaning services and/or Laundry needs

• Report any necessary repairs to Maintenance

• Efficiently enter in guest profiles into the Springer Miller database based on the guest's services and retail purchases

• Maintain an up to date working knowledge of all resort amenities as well as any special events

• Take spa reservations for guests booking within 24-hours

• Follow set procedures on posting room charges, cash transactions and refunds in accordance to policy

• Answer the telephone in a professional manner and assists guests with questions

• Assist guests with retail purchases when necessary

• Maintain an up to date working knowledge of all retail products and pricing

• Monitor trends in the Spa industry and presents new ideas and suggestions to the Spa Manager

• Assist with the inventory of all Spa products; notify the Spa Manager of equipment status and supply needs

• Maintain a clean and neat work environment at all times

• Increase revenue through the sales of spa related skincare and body products

• Work with all groups to ensure scheduling, spa blocking, and refreshments and verify processes all run smoothly

• Ensure the Spa is staged for maximum guest impact

• Attend internal trainings, seminars, conferences, schools and meetings as directed to continually develop personal knowledge of Spa operations

• Work with the spa manager to properly set up the spa attendant schedule, based on business needs

• Work a flexible schedule based on guest demand including weekends, evenings, and holidays.

• Complete appropriate trainings listed on the human resources Training Matrix

• Adhere to Wheeling Park Commission's safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources

• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one month related experience and/or training; or equivalent combination of education and experience.