Oglebay Wheeling , WV 26003
Posted 2 months ago
Summary
Provide friendly, efficient registration and information to all guests and fellow employees. In addition, provide sincere service through actions that display self-confidence, grace and respectfulness to guests and staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Embrace and promote the Commission's philosophy, programs, culture, and high expectations to deliver Legendary Customer Service
Anticipate, identify, and ensure guest needs are being met in the best possible way
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
Welcome guests upon arrival and efficiently check the guest in and assist the guest in a way needed prior to their treatment
Pay particular attention to first-time spa goers and make sure they are comfortable at all times.
Provide guests with a tour, explaining spa amenities offered and answering any questions the guest may have
Review and confirm guests appointments
Maintain a clean and organized spa by monitoring the facilities regularly
Call Housekeeping for in-depth cleaning services and/or Laundry needs
Report any necessary repairs to Maintenance
Efficiently enter in guest profiles into the Springer Miller database based on the guest's services and retail purchases
Maintain an up to date working knowledge of all resort amenities as well as any special events
Take spa reservations for guests booking within 24-hours
Follow set procedures on posting room charges, cash transactions and refunds in accordance to policy
Answer the telephone in a professional manner and assists guests with questions
Assist guests with retail purchases when necessary
Maintain an up to date working knowledge of all retail products and pricing
Monitor trends in the Spa industry and presents new ideas and suggestions to the Spa Manager
Assist with the inventory of all Spa products; notify the Spa Manager of equipment status and supply needs
Maintain a clean and neat work environment at all times
Increase revenue through the sales of spa related skincare and body products
Work with all groups to ensure scheduling, spa blocking, and refreshments and verify processes all run smoothly
Ensure the Spa is staged for maximum guest impact
Attend internal trainings, seminars, conferences, schools and meetings as directed to continually develop personal knowledge of Spa operations
Work with the spa manager to properly set up the spa attendant schedule, based on business needs
Work a flexible schedule based on guest demand including weekends, evenings, and holidays.
Complete appropriate trainings listed on the human resources Training Matrix
Adhere to Wheeling Park Commission's safety rules and policy; refer any and all safety concerns to department manager, safety committee or human resources
Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees
EDUCATION and/or EXPERIENCE
Less than high school education; or up to one month related experience and/or training; or equivalent combination of education and experience.
Oglebay