Requisition ID: 266024
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
PURPOSE AND OBJECTIVES
Within the SAP Global Security (SGS) organization the department "Security Compliance Office" (SCO) is globally responsible for the Compliance Framework for SAPs cloud and IT delivery units (incl. SAP S/4HANA cloud, SAP HANA Enterprise Cloud, SAP Cloud Platform, SAP Ariba, or SAP SuccessFactors, to name just a few) as well as for related security compliance demand topics. SCO provides strategic cloud compliance direction and advisory services to enable SAP to be the best-run Enterprise Cloud Company. SCO acts as the trusted partner & advisor to SAP's cloud delivery and IT units for all security compliance matters. SCO further acts as single point of contact for SAP's external auditor and is owner of the audit engagement. The following teams are part of SCO:
Product & Service Certification
Validation, Assessments & Audits
Service Continuity Management
The primary objectives of SCO are to advise SAPs cloud delivery and IT units on obtaining and maintaining local and global compliance and regulatory obligations to generate trust through compliance.
As junior Security Compliance Support Specialist you will be appointed to the Security Compliance Competence Center (S3C). The role is contributing to run and improve SCO's operations support processes and functions. A key focus will be to support building up a central service desk function for SCO, including the introduction/adaption of a service management tool.
As an applicant you should bring a demand for a challenging position in a thriving environment with the chance to develop your own ideas. Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager's agreement.
EXPECTATIONS AND TASKS
Operate S3C's support services, focus on SCO Service Desk 2nd/3rd Level
Contribute to introduction/adaption of service management tool for a SCO Service Desk
Facilitate automation of S3C's support processes and activities
Promote agile, innovative and user centric culture in operations support processes
Readiness to participate in a collaborative global environment and effectively communicate with internal as well as external customers and stakeholders
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Bachelor's Degree in Computer Science, Mathematics, Engineering or a related discipline
Knowledge of IT service management processes and concepts, especially Service Desk
Strong interest in security, compliance and process management and high level of attention to details
Proactive behavior, result orientation & execution focus, high willingness to learn and the participate in challenging projects
Strong communication and presentation skills in English and ability to work in an international team
Masters Degree in Computer Science, Mathematics, Engineering or a related discipline
Certification in leading practice for IT service management (e.g. ITIL, ISO 20000)
Experience with leading service management tools, such as ServiceNow or Jira Service Desk
Know-how about Information Security Management Systems, auditing and certification standards (e.g. SOC1, SOC2, ISO 900x, ISO
1-2 years' experience in IT support and/or IT service management.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.