Founded in 2010, Birchbox is a leading beauty and grooming retailer, offering an efficient, personalized way to discover and shop for new products. We redefined the e-commerce experience by pairing a monthly subscription of samples with a curated online shop featuring more than 800 best-in-class brands. Every month, subscribers receive five prestige samples tailored to their unique profile along with inspiring editorial content that creates a seamless path to purchase full-size versions of their favorites on Birchbox.com. In 2012, we launched Birchbox Man and expanded internationally, and in 2014, we opened our first brick-and-mortar store in Soho. Today we have more than one million subscribers and operate in six countries, including France, Spain, UK, and Belgium. Birchbox is headquartered in New York City.
The Product Manager Role
We're looking for a well-rounded, enthusiastic product manager with exceptional instincts who can infuse the Birchbox brand into our digital experiences, beyond just look and feel. We need someone who gets how to put customers first even in the face of complex business problems and how to create experiences with emotion, not just achieve functional goals. You're comfortable analyzing data but you understand how to look beyond the numbers in creating holistic solutions. You'd call yourself curious and thoughtful, and so would anyone you've worked with, because you get how to truly collaborate, not just hear what people have to say.
In this role, you'll be responsible for working collaboratively to create and improve features big and small across all areas of our product landscape (site, app, physical box) and using excellent communication and organizational skills to keep projects moving forward and all stakeholders informed. You'll work closely with all areas of the company from design, technology, and marketing to planning, customer operations, and logistics, all in the effort of creating consistent, best-in-class product experiences that our customers will love.
Developing a deep understanding of our customers, our business, and our brand and guiding the design and implementation of the best experiences to meet our needs
Driving product development through the entire development cycle, from conceptualization, design and development, through to launch and ongoing support and evolution
Prioritizing the work we do in both short and long term roadmaps based on a balance of business goals and the needs of our customers
Conducting quantitative and qualitative research to identify opportunities to design new features and optimize existing ones
Working as a team with product and the larger Birchbox organization to ensure a consistent brand and customer experience
You have experience in project management, product strategy, content strategy, user experience, or visual/UI design
Your communication skills and social awareness are exceptional
You don't need your hand held as you work you're self-motivated, well organized, and you have the analytical skills that allow you to make difficult decisions thoughtfully
You have a strong understanding of current technologies and standards, and how the digital ecosystem is evolving
You love to collaborate and don't view any task as "too small"
You understand how to compromise without losing the integrity of your goals
You're joyful and upbeat and it's obvious that you take pride in what you do
Some extras we value highly:
UX/Visual/Product Design experience
Consulting or Agency experience