Date Posted: *2021-11-23
Category: *Information Technology
Subcategory: *Network Engineer
Minimum Clearance Required: *None
Clearance Level Must Be Able to Obtain: *Public Trust
Potential for Remote Work: *Yes
The Digital Workspace Network Operations Center, a multi-tenant network operation support team, located in Oak Ridge, Tennessee, currently has an opening for the position of Network Engineer Associate. The DW NOC supports SAIC's internal network, the associated ISMC network, and multiple client networks. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour's coverage for all customers, ensuring 24/7 seamless operations.
Applicants must be flexible to work any 8-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a five-day, 40-hour workweek. We are seeking candidates who live in, or around, the Oak Ridge/Knoxville area in East Tennessee or in the Cookeville area in Middle Tennessee.
Responsibilities and Duties:*
Inspect LAN/WAN infrastructure and fix minor or major problems/bugs
Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
Evaluate network performance and find ways of improvement
Test, configure, and maintain network hardware and peripheral devices
Assist End-Users is identifying and resolving network related issues
Organize and schedule upgrades and maintenance without deterring others from completing their own work
Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues.
Education and experience:*
Bachelor's Degree in Computer Networking/Engineering or related field, or 7+ years' experience in an IT support role
Outstanding diagnostic, problem-solving and analytical skills
Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
Fluency in the OSI and TCP/IP models and how the layers function and relate
Fluency with concepts and best practices of Network Security
Knowledge in SSH and accessing network hardware and configuration via CLI
Hands-on experience with common software and hardware
Experience with SEIM, IDS, IPS, and Firewall configuration and support.
Outstanding written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members
Punctual and strong atttention to detail
Able to lift up to 50 lbs without assistance
Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed
Ability to acquire Public High Trust clearance
Reliable means of transportation
Exceptional customer service skills
CCNA Certification required.
Applicant should be working towards, or already have their CCNP/CCNA Security/SEC+.
COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt SAIC's vaccination policy.
Target salary range: $55,001 - $65,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier Fortune 500 technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.