Junior IT Support Specialist

GoHealth Intro

GoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.

Why Apply

As an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.

Our #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.

We also understand that you may not check every box in our requirements list -- most applicants don't! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!

About the role:

GoHealth is seeking a Junior IT Support Specialist to join our team! As a Junior IT Support Specialist, you will play a crucial role in maintaining hardware and software systems, providing technical assistance to end users and ensuring smooth operations. This is a fully onsite position in our Merchandise Mart location in Chicago. We are looking for candidates with 1-2 years in an IT Support role.

What you'll do:

• Installation and Maintenance: Performing workstation installations and system maintenance

• Technical Support: Providing assistance to end users with hardware, software, and network-related issues

• Proactive Maintenance: Fine-tuning our environment to prevent technical problems before they arise

• Rapid Issue Resolution: Responding promptly to technical issues that impact business operations

• User Engagement: Collaborating with employees to understand their technical needs

• Troubleshooting: Addressing connectivity issues and supporting office/email applications

• Network-Wide Support: Handling desktop-level issues and contributing to network-wide solutions

• Customer Service: Provide exceptional customer service, communication, problem solving and analytical skills while working through the resolution of service desk tickets in a timely manner

• Dexterity with the ability to lift at least 25lbs, move and manipulate computers and servers, climb under desks to pull network and power cables, and other associated physical activities on an as needed basis

• Ability to travel 10-20% of the time as required

What we're looking for:

• Bachelor's or Associate degree in information technology or related field and/or applicable equivalent work experience

• CompTIA A+ certification a plus

• Working knowledge of Windows 10/11, MacOS, and M365

• Experience with Intune, Autopilot and disk imaging technology a plus

• Familiarity with Azure, Entra ID, Active Directory and MS Exchange Online

• Knowledge of TCP/IP, DHCP, DNS, LAN and basic VoIP concepts

• Experience working in Jira Service Management or another applicable ticketing system

Location: onsite (Chicago, IL)

Perks/Benefits:

• Open vacation policy

• 401k program with company match

• Medical, dental, vision, and life insurance benefits

• Flexible spending accounts

• Commuter and transit benefits

• Subsidized Lunches

• Professional growth opportunities

• Casual dress code

• Generous employee referral bonuses

• Happy hours, ping-pong tournaments, and more company-sponsored events

• Subsidized gym memberships

• GoHealth is an Equal Opportunity Employer

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