Duco New York , NY 10007
Posted 7 days ago
About Us Duco is making waves! Businesses in the digital economy succeed or fail based on their ability to deal with masses of data and complexity quickly and efficiently, and many of the world's leading companies trust Duco with the management of their complex, mission-critical data. Duco brings together data quality, reconciliation, data prep, and management in one agile, cloud-based platform.
Headquartered in London, with offices in New York, Boston, Poland, and Singapore, Duco serves clients across the globe. Our customers include over 15 of the largest global international banks as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.
About The Role
We're looking for an ambitious Junior IT Support Specialist to support our teams in New York and Boston. In this role, you will be part of an international team reporting directly to the IT Manager. You will be involved in solving users' issues and requests related to the local software like Ubuntu, macOS, Android, iOS, software in the cloud like Google Workspace, Office 365 and hardware.
You will be the first point of contact in the local offices.
The role is based in New York but you will have an opportunity to travel to our Boston office every 1-2 months.
What you will be working on
Investigating and triage user issues and concerns
Providing equipment for end users and managing asset tracking
Technically on and off-boarding all U.S. employees
Troubleshooting end-user issues
Troubleshooting hardware and software problems on users' laptops
Maintaining the U.S. office's IT equipment
Training and educating users on desktop and cloud applications
Helping in maintaining the offices network
Working in a multi-system (MacOS, Windows, Linux, iOS, Android) and multi-cloud environment (eg. Google Workspace, Microsoft 365, AWS, Atlassian, Slack)
Ideally, you will have
1-3 years experience in an IT Helpdesk role
Knowledge of operating and troubleshooting MacOS and iOS systems
Basic experience in MacOS, iOS management tools
Basic knowledge of Linux and Windows operating systems
Networking knowledge and experience is a plus
Knowledge of Google Workspace tools
"Can-do" attitude
Intellectual curiosity and willingness to learn new things
Very good communication skills
Our benefits
A market standard salary range aligned to your skills and experience.
The role is hybrid, based in New York City with a 3-day in office requirement
Medical, dental, and vision insurance with 100% employer-paid options, powered by an HSA (with employer contribution!) or FSA, to promote health and financial wellness
401k with up to 4% match and immediate vesting, to help you plan for the future
Employee Assistance Programme, for extra support outside of work
$260 annual allowance to make your home working environment comfortable
Unlimited PTO, because we trust our people to manage their own time off
Opportunity to work abroad for up to 6 weeks per country per year
Enhanced family leave provisions
Annual dedicated budget for personal learning and development opportunities
Referral bonus if we hire someone great who you've recommended to us
An Employee Equity Purchase Scheme, so you have a personal investment in the success of the company
Employee of the Month and Employee of the Year awards
4 volunteering days, so you can donate your time to the causes you're most passionate about
Want to do a little more research before you apply?
Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn
Disclaimer
Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at talent@du.co. Include your contact information, the role you're applying for, and how we can accommodate you.
During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.
Duco