Junior Hardware Administrator

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS)/Infrastructure and Operations (I&O) is recruiting for one (1) Computer Specialist (Software) I, to function as a Junior Hardware Administrator, who will:

• Manage and implement maintenance and security protocols for BIOS/Firmware on HP

(Hewlett Packard), Net App, and Juniper hardware platforms supporting various operating

systems.

• Manage and implement maintenance and security protocols for databases, data

communications systems, applications, mobile applications, websites, and related software

functions, with some autonomy for independent decision-making.

• Address assigned problem tickets for servers, troubleshooting level I issues effectively.

• Collaborate with program areas to deploy Windows and Linux servers based on Service Now

requests.

• Partner with development teams to construct servers according to specifications and optimize

server performance as user/load requirements fluctuate.

• Engage in all facets of server builds, hardware maintenance, and optimization, working alongside

senior administrators within the team to acquire new skills and knowledge.

Hours/Shift:

Normal Business Hours

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

• Proven experience as a systems administrator in planning, designing, configuring, and managing hardware infrastructure.

• Extensive knowledge of server hardware.

• Experience working with hardware provided by vendors like HP (Hewlett Packard), NetApp, and Juniper.

• Experience with the following products and technologies: Microsoft Windows Server 2012/2016/2019, VMWare vSphere, Unix/Linux, NetApp, Windows file system and directory management, Active Directory, DNS, WINS, DHCP, TCP/IP, SFTP, Security Diagnostics Tools, Domain structures, User authentication, User entitlements, Data Management, Network Security, Centrify PAM, PowerShell scripting.

• Knowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software) problems.

• Knowledge of virtualization technologies in general, not only limited to VMware Products.

• Strong interpersonal skills, and customer service skills.

• Ability to multitask and perform in a high-paced/high-pressure environment.

• Ability to work independently or within a group to solve complex problems.

• Available to work outside regular hours, including weekends.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.