Junior Desktop Support

This is a junior-level position at the IMS Sector located in Alexandria, VA and Arlington, VA. The individual selected for this position will work as part of a team of technical support staff across the country and will administer all aspects of the LAN operating environment.

• What you'll do as a Desktop Support Administrator

• Provide desktop support and technical assistance to end users on a variety of issues.

• Manage and support a small Windows server environment.

• Set up and maintain user accounts and computers.

• Manage file, print, and license servers.

• Administer data backups.

• Apply security patches and updates in a timely manner.

• Document and maintain IT related procedures.

• Maintain inventory and licensing records for hardware and software acquisitions.

• Desktop Support Administrator Requirements

• Requires High School Diploma or equivalent

• 1-3 years of experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).

• Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.

• Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.

• Ability to obtain a security clearance, which includes US citizenship.

• Desktop Support Administrator Preferences

• Experience with Windows Server 2016 and above

• Experience with Microsoft 365 office applications

• Experience with Avamar

• Experience with Veeam backup software

• Knowledge of Cisco VoIP phone administration

• MCSE, A+, Net+, Security+ certifications

• Antivirus and WSUS

• Bachelor's degree in MIS, CS, or other IT-related field

• DoD experience

• Understanding of IT security best practices

• Secret Security Clearance - Active or Inactive

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,200 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.