Junior Copywriter - Customer Servicing Communications

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Job Summary

The Customer Servicing Communications Junior Copywriter collaborates with business partners to establish and execute communication strategies to help guide content activities and decisions that address business and customer needs. This role helps reinforce Bread Financial's established brand voice, tone and style following the Customer Serving Messaging Guide through the Customer Experience lens. This role requires the ability to compose a variety of quality customer-facing communication projects quickly and accurately, shifting from writing communications to customers about their accounts or loans, to long-form messaging strategies and content development supported by competitive research. This role has high expectations for quality content, effective time management, strong interpersonal skills and the ability to easily collaborate with business partners and workstream teams across the enterprise.

Essential Job Functions

• Employs AP Style American English to craft customer-facing servicing communications that are clear, concise, compelling, and accurate, using precise grammar, punctuation, and sentence structure.

• Demonstrated ability to capture complex ideas and express them in an accurate and engaging writing style.

• Crafts or edits communications directed to customers about their accounts (e.g., bank letters and emails, text messages, IVR scripts).

• Edits existing communications to conform with our rebranded voice, tone, and style.

• Applies financial services communication regulatory requirements as appropriate to the document.

• Crafts or edits conversation scripts for Care Center associates and social media responses.

• Contributes to developing and supporting communication strategies and plans.

• Work with SMEs across various departments (e.g., Customer Service, Credit Management, Collections, Client Partnerships) to ensure communications are precisely written and punctually delivered.

Distinctions (if applicable):

Reports to: Senior Manager, Customer Servicing Communication

Working Conditions/ Physical Requirements:

• This position is hybrid with an onsite schedule of 3 - 4 days per month.

• In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; Plano, TX; or Wilmington, DE.

• Normal office environment, some travel may be required.

Direct Reports: None

Minimum Qualifications:

• High School Diploma

• 1+ years experience in corporate communications, reporting, copywriter, social media, or equivalent.

Preferred Experience:

• Bachelor's Degree in Journalism, English, Technical Writing & Communication, or equivalent field

• 2+ Years experience in developing written content and executing communication plans and strategies.

Knowledge, Skills and Abilities:

• Copywriting, editing, proofreading, communication plans and content strategy

• Successful messaging development

• Written and verbal communication and presentation skills

• Ability to create long-form and short-form copy quickly and accurately

• Organizational and time-management skills

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Pay Range:

$26.55 - $48.05

Full Pay Range for position:

Washington: $27.85 - $55.25

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates, both full time and part time, can immediately enroll in Bread Financial's 401(k) plan.

All associates receive 11 paid holidays. Full-time hourly associates receive a bi-annual grant of Paid Time Off ("PTO") in each January and July based on their service date and scheduled hours, whereas newly hired full time hourly associates in their first year of employment receive a prorated PTO grant on their 61st day of employment based on the month of hire and scheduled hours. Associates will receive a payout of any unused PTO, up to 40 hours, paid out in the next calendar year (except associates in Alaska, California, Colorado, Montana and Nebraska who are paid for all unused PTO). Additionally, hourly associates (except those in California) generally receive 72 hours of Paid Sick Leave Plus ("PSL+") per calendar year, with a pro-rated grant in the associate's first year of employment to the extent allowed by applicable law. If additional PSL+ is required in a particular jurisdiction, the company with comply with applicable law. Unused PSL+ does not carry over from one calendar year to the next unless required by applicable law. Instead of PSL+, hourly associates in California receive 80 hours of Paid Sick and Safe Time ("PSST") upon hire and at the beginning of each subsequent calendar year.

Hired associates will be able to elect the purchase company stock during offering periods in June and December.

Click here for more Benefits and PTO information.

About Bread Financial

At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

• Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).

• The Company is an Equal Opportunity Employer.

• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.

• The Company participates in E-Verify.

• The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

• The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Care Center Operations

Job Type:

Regular