Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.
Maintaining a work/life balance is the key to success.
Department learning opportunities and company-wide digital knowledge share.
Additional resources to support employees with families.
Conduent offers programs to help advance the careers of our employees.
Back to Job Navigation (Rewards)
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Req ID: 2019-11734
Locations: Helena, Montana, United States
Job Type: Full-time regular
Title: Application Support Business Analyst
Assists Business Analyst team by attending meetings and recording internal and external needed changes in service delivery processes and systems.
Collects data from internal and external customers relating to minor systems and reporting issues impacting service delivery.
Documents basic business functional requirements, obtaining clarification from stakeholders for service delivery and/or system change needs.
Assists Business Analysts as necessary with the collection of data required to compile project definitions and cost assessments for projects.
Helps creating cost estimates by calculating needed hours of workload and resources for defined projects.
Collects Service Level and Operating Metrics data to support the preparation of business operations reports.
Develops basic knowledge of the overall business organization, operating processes, user-based systems, and any governing policies and regulations over such programs.
Coordinate support tickets and triage support requests.
Coordinate yearly audits.
Coordinate yearly disaster recovery testing.
Associates Degree or above required.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.