Credit Human Federal Credit Union San Antonio , TX 78245
Posted 3 weeks ago
We are seeking a Bilingual Junior Advisor for the Interactive Teller Machine Operations Department.
The purpose of this role is to grow, manage and preserve trusted member relationships. To increase revenue, member retention, new member acquisition and ensure loyalty by actively listening, engaging and understanding the needs and life stories of Credit Human current and future members. To make Credit Human the desired choice for members' financial needs. The Advisor will be the ITM video face of Credit Human. The person in this role, through a differentiated customer experience, will articulate in actions and words, Credit Human's mission, values and responsibility to the people and communities it serves.
If you have customer service experience, you should apply right away!
Highlights:
Expressing a sincere empathy for our members
Displaying a deep passion for helping our members thrive
Using the appropriate tools available to them, develop and manage member relationships to increase member loyalty and product awareness
Cultivates relationships with FHC team members with whom they interact
Develops and maintain a thorough knowledge of Credit Human's field of membership, products, services, the financial service industry, and economic trends
Cultivates relationships with internal business units to obtain immediate feedback in respective areas of expertise
Experience:
Required
Preferred
Education:
Required
Preferred
Skills & Knowledge:
Required
Excellent interpersonal and communication skills (oral and written), must have a pleasant personality
Practices attentive and active listening, establishes and maintains effective relationships with Credit Human members
Excellent inquiry skills and a deep desire to help others with their financial health
Deep knowledge of branch and teller operations processes
Strong written communication skills
Deep knowledge of financial service products and services
Able to demonstrate mastery of Service Excellence
Able to demonstrate mastery of Maximizing Member Relationships
Makes high quality decisions in a timely manner based upon knowledge of Credit Union policies, analysis, wisdom, experience and judgment
Dependable and punctual and able to retain confidential information
Relates well to all kinds of people and can build constructive and effective relationships
Excellent and attentive listening skills
Intellectually curious, rigorous, hard-working and a good business intuition
Ability to organize and prioritize workload
Willingness to take on any tasks with flexibility and creativity
Experience with all Microsoft Office applications
Ability to speak Spanish fluently with Members in an effort to complete all transactions required (Bilingual); will have an opportunity to complete Spanish Proficiency Testing
Preferred
Schedule: Monday-Friday shifts between 6:30 am-7:30 pm, and rotating Saturdays 8:30 am-2:30 pm
Level of Work: 1B
Minimum Starting Salary: $18.50
This is a full-time position; however, we do have part-time availability. Part-time consists of 25 hours a week; 4 days between Monday-Friday and 1 Saturday each week. Please respond to the application screening question appropriately.
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Credit Human Federal Credit Union