Judicial Systems Support Specialist

Description

The purpose of this class is to manage judicial and law enforcement software systems to ensure high levels of availability and security of the supported business applications.

Job Responsibilities

• Serves as primary subject matter expert for judicial and law enforcement systems. Responsible for implementation, documentation, and administration of assigned applications and processes.

• Meets with decision-makers and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.

• Fields incoming problem tickets from end users to resolve application and software issues within desktops, servers, databases, and other mission-critical judicial and law enforcement systems.

• Performs hands-on fixes at both the desktop and application level, including installing, configuring and upgrading software, hardware, and backups.

• Leads design sessions in prototyping new modules for the purpose of enhancing business processes, operations, and information process flow.

• Reviews and analyzes the effectiveness and efficiency of existing systems and develops strategies for improving or further leveraging these systems.

• Assists in the planning and implementation of disaster recovery processes.

• Provides technical support to county employees as requested.

• Performs system level capacity planning and workload management for servers and data sources.

• Performs user administration including accounts, permissions, directory structure, and the like.

• Performs related work as assigned.

Minimum Qualifications

• Requires Bachelor's degree in computer science, information management or related field; or equivalent education and experience.

• Requires four years of progressive experience in applications level support, computer software systems and applications or closely related experience.

• Expert-level experience maintaining and supporting Tyler Technologies Odyssey/Enterprise Justice platform.

• Experience in Microsoft SQL Server database querying, reporting and management.

Americans with Disabilities Act Compliance

• Galveston County is an Equal Opportunity Employer. ADA requires Galveston County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Agency Galveston County

Department Information Technology Address 722 Moody Ave., 2nd Floor

Galveston, Texas, 77550