Description This is a Clerk/Cashier position with Douglas County Circuit Court.The purpose ofthis position is to provide general clerical or administrative support services, under general supervision, in accordance with established policies and procedures.
This employee works in a team environment in coordination with team members, as well as other teams.
Duties & Responsibilities Typical job duties may include, but are not limited to, the tasks listed below.
Assigned tasks may be changed to accommodate workload and organizational needs.Follow Court and OJD processes, procedures, and guidelines when performing all tasks and duties.Maintain a high level of professionalism, efficiency, and accuracy.Treat everyone with courtesy, dignity, and respect.Determine and maintain confidentiality when working with confidential information, records, documents, and files.Work and contribute as an effective team member.Cashier ResponsibilitiesAccept and receipt money received at the counter, over the phone, and through the mail for filing fees, fines, bail, and other monies.
Credit customer accounts through data entry into electronic case management system.Balance individual cash drawer daily.
Account for all monies handled.Report any discrepancies in balance totals.Customer Service & Case Handling ResponsibilitiesAssist customers via the court service window, by telephone (within three rings), or electronically.Respond to inquiries and questions involving domestic relations and civil matters.Determine confidentiality of requested information.
Share appropriate information.Retrieve and provide information related to the status of cases, scheduling, and fees.Explain court procedures and policies.Distribute forms and written instructions (do-it-yourself legal forms).Enter data in Oregon Judicial Department's electronic court managementsystem (Odyssey).Process documents filed with the court.
Review and accept or reject documents filed via eCourt's File and Serve electronic filing method.Communicate with parties to cases regarding document completion, filing, and correction.
Barcode documents to be scanned and/or interactively scan documents to events.Other ResponsibilitiesAssist team members as needed.Other duties as assigned.Working ConditionsThis is afull-time position and the work schedule is currently 8:00 a.m.
to 5:00 p.m., Monday through Friday.
It is eligible for overtime compensation for hours worked in excess of 40 per work week.Occasional overtime or after-hours work may be required.Frequent phone and in-person contact with people from diverse backgrounds.Frequent phone and in-person contact with the public and customers at times who are angry, hostile, confused, or frustrated.Fast-paced office environment with multiple time deadlines daily, including a heavy volume of data entry and customer service requiring detail orientation, a team work philosophy, and multi-tasking abilities.Lifting up to 25 lbs.
of office materials or equipment may be required.Long periods of sitting and standing are required.Daily use of office equipment that may include the following: telephone, calculator, personal computer, printer, copy machine, scanner, and fax machine.
Qualifications, Required & Requested Skills Minimum QualificationsThe qualified candidate must have at least one year of responsible, clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.ANDPossession of a high school diploma or GED, or equivalent life or work experience.ORAnycombination of education and experience equivalentto two(2) years that typically supports the knowledge, skills, and abilities for this position.Special QualificationsNone.Requested Skills and AttributesSkill typing accurately at a minimum rate of 45 words per minute.Recent experience using computer equipment and software to access and input information, perform research, and complete a variety of tasks.Skill accurately creating documents using Microsoft Word.Skill performing clerical or administrative tasks accurately in a business or professional setting.Skill handling monetary transactions with accuracy and detail.Skill communicating effectively with a variety of individuals in challenging situations.Proficiency explaining rules, policies, procedures, or processes.Experience determining and safeguardingconfidential, sensitive, or highly controversial information.Proficiency working effectively in a fast-paced, high-production business or professional environment.Experience being accountable for work product and responsibilities.
Additional Information Application InstructionsYou mustcomplete and submit the application and respond to all parts of each supplemental question.
OJD will not consider resumes or cover letters unless they are specifically requested in these instructions.You mustdemonstrate, in your application materials, how your work experience and education meet the minimum qualifications, special qualifications, and requested skills and attributes, listed above.You will be subject to a criminal background check if you are a finalist.
Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.Newly hired employees are required to complete and sign the Employment Eligibility Verification (Section 1 of the Form I-9) no later than the first day of employment and provide evidence of identity and employment authorization to work in the United States within three (3) business days.
SeeForm I-9for questions about acceptable verification documents.
The Oregon Judicial Department does not offer visa sponsorships.Apply now if you are interested in this or future vacancies.
This job announcement may be used to fill future vacancies in this class of work.Veterans' PreferenceEligible veterans who meet the qualifications will be given preference in the recruitment process.
To receive preference, veterans must attach the appropriate documentation.
Oregon job opportunities Veteransweb page for additional details, information, and resources.SalaryThe Judicial Department's practice is to begin employees at the first pay step.
However, a higher starting pay rate may be considered depending upon the applicant's education and experience.Conduct ExpectationsBecause of the Oregon Judicial Department's role in providing justice and upholding the rule of law, employees of the Department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the Department.Questions and SupportIf you require an alternate format to complete the application process, call , or TTY: Oregon Relay Service 711 for the hearing impaired.
Be prepared to describe the alternate format needed.For technical help with your login or online application issues, online resources are available athttps:// You may leave a voicemail at from 6:30a.m.
(Pacific Time), Monday ? Friday.
It may take up to 24 hours to receive a response.
If you do not receive a response after 24 hours, you can email technical support government job application information and resources are available athttp:// questions about a specific Oregon Judicial Department job posting, call .THE OREGON JUDICIAL DEPARTMENT IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY.
The Oregon Judicial Department offers an attractive benefit plan which provides 95% contributions toward Public Employees Benefit Board (PEBB) sponsored individual and family medical and dental insurance.
The insurance contributions are pro-rated for employees who work less than full-time.
Retirement benefits include participation in the Public Employee Retirement System (PERS) or the Oregon Public Service Retirement Plan (OPSRP), depending on eligibility.
Other benefits include paid holidays, paid vacation, and sick, personal, and bereavement leaves.
Optional benefits include life insurance, long and short term disability, long term care insurance, and participation in the Oregon Savings Growth Plan (deferred compensation). 01 Tips for Answering Supplemental QuestionsAlways respond to the question.
Use not applicable (N/A), when appropriate.If there are several parts to the question, make sure you answer each part.
Incomplete answers result in a lower score and your application may be removed from consideration.Attachments are not reviewed, unless specifically requested in the job announcement.Your answers should show the breadth and depth of your experience.
Giving examples is excellent way to show a clear picture of your experience.Check your responses for proper grammar, punctuation, and spelling mistakes.All of your experience, described in the answers to the supplemental questions, must be reflected in the work experience portion of your application.
I acknowledge reading these tips.
02 Are you currently an employee of the Oregon Judicial Department (excludes temporary status)? Yes No 03 Which of the following is the highest degree or diploma you hold?
High School Diploma or Equivalent Associate's Degree Bachelor's Degree Master's Degree Doctorate Degree Juris Doctorate None of the Above 04 Have you identified, in the education section of your application, either of the following that you would like applied to meet the minimum qualifications for this position?College credits (identified by quarter or semester hours, in addition to those received for your highest degree or diploma). A certificate for a formal educational or training program beyond general education.
Yes No 05 Which of the following best describes your level of responsible clerical experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents?
None Less than 6 months 6 to 11 months 12 to 17 months 18 to 23 months 2 years 3 years 4 years 5 years 6 years 7 years 8 years 9 years 10 years or above 06 Do you type at least 45 words per minute (wpm)? Yes No 07 Select the checkbox for each item you have experience using within the last five years.
Check all that apply.
Multiple monitor computer workstation (e.g.
dual monitors) Cloud storage or network storage Digital recording equipment Multiple line phone system Networked peripherals (e.g., printer, scanner, copier, USB reader) Email systems (e.g., Lotus Notes, Microsoft Outlook) Microsoft Word or a similar software program Windows based computer system Terminal under interface program (e.g., AS 400 program) Web based applications None of the above 08 Select the checkbox for each office task you have direct work experience performing within the last five years.
Check all that apply.
Assist customers by telephone Assist customers in person at a public window Create documents using Microsoft Word Alphabetize paperwork File documents Photocopy or scan files Handle cash and card transactions Balance a cash drawer interact frequently with partner or stakeholder entities Participate in team meetings Work in a fast-paced environment Work in a noisy environment with frequent distractions None of the above 09 What best describes your experience explaining complex rules and procedures to people that are not familiar with them.
Explain complex rules and procedures in a legal, court, government, municipal or professional (insurance, medical, financial, etc.) setting.
Explain complex rules and procedures to customers in a retail, industrial or private business setting.
No experience explaining complex rules and procedures.
10 What best describes duties you have performed relating to confidential, sensitive or highly controversial information.
Work with confidential, sensitive or highly controversial information in a legal, court, government, municipal or professional (insurance, medical, financial, etc,) setting.
Non work-related experience working with confidential, sensitive or highly controversial information.
No experience working with confidential, sensitive or highly controversial information.
11 Describe your experience (within the last five years) using computer equipment to enter and retrieve information, includehow you gained your experience; your specific job duties and your level of responsibility; the average number of hours you spent per day on your current or previous job(s) performing these tasks; your experience using multiple computer programs at the same time (including a list of programs used and the reasons for their use); andidentify any measure(s) you took to increase your productivity.
12 Describe your experience working in a high production environment in which it was necessary to accurately process large volumes of work on a daily basis within tight time constraints.
Specify:the type of work you performed;the volume you produced on a daily basis; and the deadlines you worked under.
13 Change is constant in this work environment.
Please list two examples of workplace change that you experienced and accepted, and then also encouraged others in the workplace to accept.
14 What has been your biggest error in judgment during your career, related to work performance or conduct?
How did you recover and how did you take responsibility for your actions?