Jr Systems Administrator

Straz Center For The Performing Arts Tampa , FL 33602

Posted 3 weeks ago

The Straz Center for the Performing Arts is looking for a talented systems "Star"!

In the theatre, "the show must go on!" and the Jr. System Administrators play a key role in making sure that happens each night. Jr. System Administrators maintain overall availability and operation of IT systems during peak usage to ensure maximum up-time while minimizing business impacts. This position provides users with guidance and support by taking ownership of various problem resolutions and acts as a key contact for on-site and remote users for desktop problems and inquiries. Work involves providing technical assistance and support for applications, software and hardware problems. This position also assists with the organizations data security and risk migration procedures.

This role performs as the primary on-site IT representative during swing shift hours (typically Friday through Tuesday, 2:00p.m. until 11:00p.m.) to support Center operations and provide 24x7/ 365 support through on-call rotation.

Primary Duties and Responsibilities:

Help Desk

  • Installs, supports, troubleshoots and repairs various hardware and software including workstations, laptops, business applications, networking equipment, and peripheral components such as monitors, keyboards, printers, mice, and mobile devices, etc.

  • Provides courteous, desktop support for users via phone or one-on-one desktop assistance.

  • Utilizes a help desk system to track; documents issues and provides updates according to our internal service level agreements.

  • Provides coordination, planning and scheduling for the installation, update and removal of hardware, software and equipment.

  • Provides basic phone system support.

  • Creates new users in the Active Directory Environment and assists in training end users on hardware, software, telecom, and help desk system.

  • Assists with the coordination of presentation software and hardware.

  • Repairs and runs new network cabling; assist with Wi-Fi analysis and troubleshooting Data Security and Risk

Mitigation

  • Maintains a proactive patching, upgrading, and maintenance cycle on physical networks, desktop and laptop computers, servers, operating systems, 3rd party applications, phone systems, firewalls, switches, and routers to reduce the organization's risk.

  • Supports the development of annual risk assessments, as well as maintaining the substantial number of existing risk assessments related to compliance, security, and technology.

  • Assists in maintaining the organization's data security program.

  • Assists with departmental and organizational Disaster Recovery and Business Continuity Planning.

  • Performs routine data backup testing to include:

  • Bare metal recovery

  • File and system recovery

  • Ad-hoc file recoveries

  • Follows change control procedures for all system and user configurations.

System Administration and Operational Support

  • Performs hardware and software installation and maintenance as required for organizational operation.

  • Resolves system errors or failures. Identifies system problems and implements corrective actions. Addresses problems in hardware, software, and procedures.

  • Follows change control procedures for all system and user configurations.

  • Ensures guests receive superior service.

  • Performs other duties as assigned.

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications (Knowledge, Skills, and Abilities):

  • Ability to work night/weekend shifts - typically 2pm - 11pm to support performance support through on-call rotation.

  • In-depth working knowledge of the various Microsoft server operating systems including: Server 2012 and PowerShell scripting.

  • Experience in maintaining a virtual server environment with VMware ESX server and/or V-Sphere 5.5 and above.

  • In-depth working knowledge of Microsoft operating systems, remote deployment packages (SCCM), patching, risk mitigation, and vulnerability assessments.

  • Experience with a variety of network infrastructure hardware, including SonicWALL and Cisco.

  • Experience with Moves, Adds, and Changes on Cisco UC platform.

  • Troubleshooting skills and deductive reasoning sufficient to gather relevant symptoms, deduce probable cause, research information sources, as necessary, and resolve the problem in the minimum amount of time.

  • Excellent interpersonal communication skills to foster relationships with the staff at all levels of the organization.

  • Proven ability to communicate effectively with all levels of employees within the organization, as well as strategic vendors and business partners outside of the organization.

  • Ability to meet deadlines and provide accurate information in a timely manner.

  • Ability to effectively manage many projects simultaneously and demonstrate good judgment and maturity in decision making.

Education and Work Experience:

  • Requires a bachelor's degree in computer science or related field or equivalent combination of education and experience.

  • Three (3) to five (5) years of relevant experience.

  • Three (3) or more years' experience in the design, planning, implementation, and maintenance of a complex IT infrastructure including IaaS.

Please visit our website at www.strazcenter.org to learn more about the Straz Center.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an Equal Opportunity Employer.

M/V/D/F encouraged to apply.


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Jr Systems Administrator

Straz Center For The Performing Arts