Jr. Service Coordinator

At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences.

Job description:

Drive customer satisfaction by delivering excellence in service job execution under consideration of resources (service engineers, spare parts, tools)

(Single point of contact for the customer during the execution of a service job. Schedules the job, responsible for the content of quotes.)

Your responsibilities:

• Supports and manages 24 hours service availability / emergency duty

• Coordinates and plans all service/repair jobs together with the customer (applying the DIVISION policies)

• Coordinate the service job with the necessary resource, parts etc.

• Handling of DIVISION internal service job assignments

• Ensure the right technical specifications as per customer requirements

• Ensure that services are carried according to Occupational, Health and Safety (OHS) and Quality requirements (working instructions)

• Manage the service order process from quotation to invoicing

• Manage the service execution process by using ATURB MOBILE for job planning and data recording incl. finalization

• Ensuring data quality during service execution

• Responsible for the financial performance of the order and customer satisfaction

• Make sure that all necessary data has been registered in the ERP system (commercial issues)

• Work closely with the Technical Advisor on technical issues (incl. warranty cases)

• Coordinates/communicates with End User Sales regarding customer status

• Give feedback regarding market intelligence to the relevant functions (e.g. business development, sales, etc.)

• Execute maintenance agreements, OPAC, ...

• Follow up on maintenance scheduler information

• Responsible for continuous process improvement

Your background:

• At minimum, a high school diploma or equivalent is required.

• Proven work experience as a Service Coordinator or in a similar role.

• Excellent communication and interpersonal skills.

• Strong work ethic and service skills.

• Ability to stay up-to-date with services, policies, and regulations.

• Strong record-keeping and analytical skills.

• Excellent organizational skills and attention to detail.

• understanding on how to use MS office specifically Excel, and power-Bi would be nice.

Your benefits:

• Attractive compensation & benefits.

• Employee Assistance Program.

• Global parental leave program.

• Flexible working models.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.

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