Unisys is a global information technology ("IT") company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com.
Deliver first level remote infrastructure hardware and software support services as directed by client contracts to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are related to network connectivity that are beyond the scope of the client's first level help desk support function.
Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met.
Provides alerts and situation status information to both client and Unisys management.
During times that the issue is identified to be non-network related, still provide excellent customer service and at least direct the customer in the right direction.
Day to Day Work
Performing monitoring and triage of customer networks. This includes both responding to automated incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests.
A primary focus is the response to, triage, and management of incidents to resolution which may include coordination with third-party vendors, customer contacts, or other groups.
Paramount to this activity is keeping notes in the tracking tickets updated with accurate details.
Technical and Behavioral Skills
High school diploma or GED required
Background investigation and drug screen required
1-2 years of experience in network technologies.
Knowledge on LAN, WLAN and WAN technology domains
Experience in 24/7 NOC environment
Cisco CCNA/ CCNP or equivalent certification.
Ability to efficiently and effectively perform the technical requirements
Solid troubleshooting, problem solving, and analytical skills
Enterprise networking and security (routing and switching protocols, network architecture, connectivity options, network management, remote access, data security, standards and compliance, identity management, log management etc.)
Ability to prioritize effectively and work with a sense of urgency
Ability to work independently with a significant attention to detail
Ability to manage issues and projects to consistently meet deadlines
Professional level internetworking troubleshooting experience.
Knowledge of network design concepts, network management, network availability & capacity planning.
Knowledge in IP internetworking and LAN/WAN
Basic understanding of Checkpoint firewall, load balancers
Ability to operate at all levels within the organization and cross functionally within multiple Cisco organizations.
Excellent verbal, written, content development and training skills.
Ability to identify and analyze complex problems and decompose into actionable and measurable plans.
Self-motivated, strong initiative and be customer focused.
Good team player.
Do you have what it takes to be mission-critical? Apply Now.
Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE). M/F/Disabled/Veterans.