Jr. Marketing Analyst

Morgan & Morgan Brooklyn , NY 11216

Posted 2 weeks ago

Morgan & Morgan, P.A. is the largest plaintiffs law firm in the country, with offices in more than 50 cities, 2,900 employees nationwide, and over 30 years in the industry. We are looking for a Junior Marketing Manager to oversee the marketing for one of our practice areas by planning, executing, and optimizing marketing plans to reach clients with branding and direct response advertising along with organic content.

We tackle complex marketing, media, and technology challenges in the legal sphere. We're fast learners, risk-takers, and experts in our fields. We have been doing this for a long time, together, and we put people first. With that mantra (For The People) in mind, we're redefining the law space. You would be working with our in-house digital marketing team.

Responsibilities

  • Ensure client experience is optimal with daily review of call center operations KPIs across all brands and case types.
    • Optimize the conversion rates for each stage of the callers journey.
  • Monitor real time marketing performance and alert key stakeholders when situations arise.
  • Assess and edit scripts and material used for communications within live calls, SMS, email, IVR and voicemail.
  • Support Insights director with production of reports.
  • Analyze data to help the department identify opportunities in the business.
  • Perform Ad Hoc audits of our call centers performance.

Requirements

  • At least 1-3 years of experience.
  • Strong Attention to detail
  • Experience managing call center operations or optimizing offline purchase journeys
  • Ability to help produce reports, ingest data and help extract insights.
  • Ability to write and Communicate at a high level
  • Programming experience a plus but not required

Benefits

Morgan and Morgan offers a competitive salary with the opportunity to grow within the company and shape our growth strategy. Employees are eligible for full medical benefits (including dental & vision), Extensive 401(k) plan with company matching for contributions, Commuter benefits, and much more.

* We are not considering visa sponsorship for this role. Candidate must be authorized to work for any employer in the US.

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Jr. Marketing Analyst

Morgan & Morgan