Jr. Functional Support Specialist

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Job Location: Remote

Hydro employees can enjoy several benefits including:

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts

• Retirement Savings Plans with Company Match/Contributions

• Education Assistance

• Bonus Plan Eligibility

• Parental Leave

Pay Range: $62,000 - $70,000

Job Summary:

The Jr. Functional Specialist will be responsible for providing technical support for a variety of quality applications and ERP integrations. This position reports to the Team Lead Value Add and Business Reporting.

Required Education/Experience:

• Associate degree in computer science, Information Technology or related field

• Minimum three years' experience in application support or a related role

Preferred Skills/Qualifications:

• Experience with ERP systems and integrations is highly desirable.

• Ability to adapt and learn new software quickly.

• Quality Laboratory Automation (QLA)

• Basic programming skills (e.g., scripting, SQL) may be required.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proven track record of delivering high-quality customer service

Job Responsibilities:

• Provide technical support and troubleshooting for quality applications and ERP integrations, ensuring smooth operation and minimal disruption to business processes.

• Collaborate with cross-functional teams to understand application requirements and provide effective solutions.

• Assist in software deployments, upgrades, and integrations, ensuring proper configuration and functionality.

• Develop and maintain documentation, including troubleshooting guides, knowledge base articles, and best practices.

• Implement automation solutions to streamline processes and improve efficiency.

• Conduct root cause analysis of application issues and implement preventive measures.

• Stay updated on industry trends and best practices in application support and automation.

• Provide training and support to end-users as needed.

• 35% travel required

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

Applications from severely disabled and equally disabled people will be considered with equal suitability.

If you have any questions, please contact:

A job where you make a difference.

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.

Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.

Click here to explore our world and the heart of our operations.

Posted on: Apr 26, 2024

Location:

Moon Township, PA, US, 15108

Department: GBS IT Business Applications - North America

Business Area: Global Business Services(HGBS)

Legal Entity: Hydro Extrusion USA LLC

Job Type: Permanent

Nearest Major Market: Pittsburgh