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Jr. Enterprise Service Desk Specialist
Softworld, Inc. Information Technology Services
Raleigh , NC 27601
Posted 3 months ago
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Provides remote support and for computers, printers, mobile devices, and peripherals. Experience with Microsoft
Windows OS, versions 10, 8 and 7.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Experience with Remote Desktop. Experience with Hardware/Software troubleshooting.
Experienced in basic network troubleshooting (TCP IP). Excellent customer service / customer interaction skills.
Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
Experience with IT information assurance and cyber-security.
Experience with Active Directory to include account creation/management and File Share permissions management.Requirements:
High school education or equivalent (GED).
(1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
Active Secret (or higher) DoD Security Clearance or Interim Clearance.
Valid DoD 8570: A+ce, Network +ce, or Security +ce Certification